The concierge profession is most often associated with high-end hotels, but the industry is populated with concierge businesses that serve corporate, residential, retail and private clients as well.
Their typical tasks can include making that hard-to-get dinner reservation or tracking down a specified make and model of a rental car, but the everyday reality for concierges can be anything but typical.
"Anything in the Yellow Pages, as long as it's legal, moral and ethical. That's what we do," said Katharine Giovanni, chairwoman and founder of International Concierge and Lifestyle Management Association and co-founder of Triangle Concierge, who has trained thousands of people.
They regularly get tall orders requiring discretion, ingenuity and persistence, not to mention that the tasks often must be accomplished under an urgent deadline … after hours … on a bank holiday.
"I have about 20 outrageous stories," said Giovanni, who likes to ask the concierges she meets for their tales. We'll hear two of Giovanni's favorite anecdotes among the others in the categories that follow. From curating once-in-a-lifetime experiences, to fulfilling outlandishly priced international requests, here are some incredible feats accomplished by concierge.
By Colleen Kane
Posted 30 Nov. 2012
'Behind Closed Doors at Marriott' premieres Wednesday, Dec. 12 9p | 12a ET. For more, visit