Leading insurance company CEOs met Wednesday at the White House with top Obama administration officials to discuss solving the serious tech problems afflicting the new federal Obamacare insurance marketplace, specifically the ones that are drastically crippling enrollment.
In a statement after the meeting, the White House said "we are collaborating very closely with the insurers to address problems we have witnessed in what are called '834' forms and in direct enrollment."
Those 834 forms contain information about individuals that insurers then use to officially enroll that person in health-care coverage.
CNBC and other media outlets have extensively detailed how many if not most of the 834 forms being transmitted each night to insurers from HealthCare.gov contain corrupted or questionable data that prevent people from being enrolled quickly, or even at all. But the Obama administration to date had been vague about the specific issues plaguing HealthCare.gov.
"We haven't seen any improvement in the 834s," said a top executive at one of the 13 insurance companies whose CEO was at the afternoon meeting with embattled Health and Human Services Secretary Kathleen Sebelius, White House Chief of State Denis McDonough, Director of Centers for Medicare and Medicaid Services Marilyn Tavenner and top Obama advisor Valerie Jarrett.
"The data's pretty bad," the executive said. And even if the data was not corrupted, the number of enrollments the insurers are getting from HealthCare.gov is "pretty low."
(Read more: Low-Bamacare numbers)
The White House said, "To that end, we have worked with the insurers and the 'alpha teams' we jointly established, made up of insurers' technology experts and CMS technology experts to iron out kinks in both the 834 forms and in direct enrollment."
This is part of the "tech surge" President Barack Obama described earlier in the week. The administration now says the plan is "incrementally improving performance at HealthCare.gov."
"These 'alpha teams' are working side-by-side to correct challenges as soon as we see them," the White House said. "The teams have been meeting virtually with CMS and [lead HealthCare.gov contractor] CGI and with the tech teams associated with operations leaders on the industry."
The meeting came as testimony was being submitted to the House of Representatives Energy and Commerce Committee, who will hold a hearing on the troubled rollout Thursday.
In that testimony, CGI identifies early problems in another contractor's software as a cause of some of the initial problems. That contractor, UnitedHealth Group unit Quality Software Services also said there were late changes to the registration process that also caused problems.
A spokesman for America's Health Insurance Plans, the industry's trade group, after the meeting said, "This was a positive and productive meeting in which the CEOs were able to provide on-the-ground perspective of how open enrollment is proceeding."
"Our industry is committed to working with the administration to help ensure individuals and families are able to get the health care coverage they need," said AHIP spokesman Robert Zirkelbach, whose president and CEO Karen Ignagni attended the White House meeting.
Also there were Aetna CEO Mark Bertolini, Humana Chief Bruce Broussard, Chet Burrell of CareFirst, Patrick Geraghty of Blue Cross Blue Shield of Florida, Jay Gellert of Health Net, Daniel Hilferty of Independence Blue Cross, John Molina of Molina Healthcare, Michael Neidorff of Centene, James Roosevelt of Tufts Health Plan, Scott Serota of the Blue Cross Blue Shield Association, Joseph Swedish of WellPoint and Bernard Tyson of Kaiser Permanente.