As the search for missing Malaysia Airlines flight MH370 enters its fourth day, the distraught relatives of flight passengers are growing increasingly frustrated with both Malaysian and Chinese government officials.
Flight MH370 disappeared early on Saturday, about an hour into its flight from Kuala Lumpur to Beijing; no trace of the missing plane has been found yet. Nearly two-thirds of the 239 people aboard the flight were from China.
Over the past few days, Malaysia Airlines' staff has been aiding distraught relatives with their passport and visa applications to ensure they are able to fly to Kuala Lumpur, where they will be closer to the ongoing investigation.
(Read More: MH370 still without trace as search efforts double)
The authorities initially said twelve relatives boarded a flight from Beijing to Kuala Lumpur at 2:02am on Tuesday morning, which arrived at 07.54am, but later said just nine relatives flew over. While around 60 visas were issued the rest of the relatives refused to travel saying they were not confident that Malaysia Airlines would look after them properly.
The vast majority of the relatives that CNBC spoke with said they were concerned about being taken to separate hotels once they reached Kuala Lumpur, as they wanted to stay together. They lacked confidence in Malaysia Airlines because they feel the airline has done a poor job updating them on the situation.
An elderly woman with the surname Cao told CNBC on Monday: "Nobody wants to be in Malaysia. We don't speak the language there, why be there? At least we are in our own country and we can get more information here."
Meanwhile, Malaysia Airlines is using a hotel in Beijing as a makeshift crisis center as relatives of the missing passengers await updates on flight MH370.