It's easy to understand why someone who owns one of the 2.6 million recalled General Motors cars with faulty ignition switches might not want to drive it until the defective part can be replaced.
That's why GM told its dealers to give their customers a loaner if they asked for one.
During her appearances on Capitol Hill this week, CEO Mary Barra told Congress that the company has "empowered our dealers to take extraordinary measures" to assist its customers. And she specifically mentioned the free loaner policy.
"If people do not want to drive a recalled vehicle before it is repaired, dealers can provide them with a loaner or rental car—free of charge," she testified.
So how do people find out about this, when that information wasn't included in the recall notice and isn't posted on the GM website?
Lawyers for GM owners in California filed a motion on Tuesday asking a U.S. District Court judge to order the automaker to immediately notify customers about the loaner program. They say this notification is required by California's Secret Warranty law, which prohibits a vehicle manufacturer from quietly starting an "adjustment program" without telling everyone who is eligible to participate.