A new business is bound to have growing pains. Customers of PEOPLExpress in Pittsburgh learned the hard way Sunday night.
The low-cost airline had to apologize to 81 passengers via its Facebook page when both its captain and first officer were unable to fly. The airline is so small that no back-up crew was available.
"The 'perfect storm' if you will occurred when our First Officer received a call late last night his wife was hospitalized after an accident and going into emergency surgery, followed by this morning, shortly before our Newark flight, the Captain sustained an accidental eye injury that prohibited him from flying. We have been working hard to put reserve crews in place, but have not yet and this has resulted in extensive delays and one cancellation," the airline posted on its Facebook page Sunday.
Comments left on the post included people who said they were among the stranded and were angry they could not reach customer service by phone and could not get information at the airport.
One person, Danielle Flipping, said she couldn't get an explanation at the airport and was on hold for an hour and a half. The email cancellation for her 4:45 p.m. flight didn't arrive until 3:50 p.m. "I understand that you are still in your first month of flying but please remember that your customers and your service are priority and sadly, I didn't feel that way today," she wrote on Facebook.