"When it came to … [special needs] … they didn't know what to tell us to do," Singla said. In one instance, she was even given misinformation: She was instructed to transfer money into her son's name, which could have prevented him from receiving certain financial benefits later on.
When her family moved to Illinois a few years later, she started working with a national life insurance company that marketed itself as specializing in families with special needs. But, it turned out, company representatives "were really insurance-product salesmen," Singla said. "They were always trying to sell something."
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She added, "They were looking out for their own best interest, not what was needed for our family."
When people have unique financial needs, finding someone who truly understands their circumstances and can provide advice that is fitting to the specific situation can offer tremendous value. What Singla needed was an advisor who understood the financial idiosyncrasies of special needs families and would put the interests of her family first. After six years of searching, she finally found someone.