When Connie Crawford's mother, Sue, became widowed in 1986, she was ready to have some help with her finances.
"Then she started having some mild memory problems and I took over paying her bills," Connie Crawford, of Tucson, Arizona, recalled.
Crawford, her brother and her sister found that their mother became confused about her bills, not remembering which ones she already paid and which ones were due. Medical bills were especially anxiety-producing.
"If she got an [explanation of benefits] from the insurance company, she'd think it was a bill and pay it immediately," Crawford said.