Talk about a patch of rough air.
According to a new report from the Department of Transportation, Spirit Airlines last year had the worst on-time arrival record of 13 U.S. carriers. What's more, the low-cost airline also had the highest rate of consumer complaints over that time span.
The transportation department's data, released Thursday, showed that 11.73 out of every 100,000 customers who flew Spirit last year complained about some aspect of their experience. That rate was dramatically higher than the industry's overall complaint rate of 1.9 per 100,000 fliers, the DOT said.
Spirit's performance may also explain why the overall complaint rate for airlines was up 47 percent last year, although the industry had more on-time arrivals, did a better job handling bags, and bumped fewer passengers from oversold flights.