Whether you're buying a car, negotiating your salary, or deliberating with your partner, you'll want to hear more than just "yes" from your adversary.
"The sweetest two words in any negotiation are actually, 'That's right,'" says former FBI hostage negotiator Chris Voss in his book, "Never Split the Difference." "Before you convince them to see what you're trying to accomplish, you have to say the things to them that will get them to say, 'That's right.'"
These two words can create breakthroughs and allow the negotiation to proceed from deadlock, he explains. "When your adversaries say, 'That's right,' they feel they have assessed what you've said and pronounced it as correct of their own free will. They embrace it."