Customer Service

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  • TEWKSBURY, Mass., April 12- When hackers set out to extort the town of Tewksbury, Massachusetts with "ransomware," they followed up with an FAQ explaining the attack and easy instructions for online payment. After balking for several days, Tewksbury officials decided that paying the modest ransom of about $600 was better than struggling to unlock its own systems,...

  • DUBLIN, April 12- Ryanair is to launch its first loyalty scheme in decades, introduce customer satisfaction surveys and allow "one-tap" upgrades using mobile phones as it extends its efforts to rid itself of a reputation for poor service. The Irish low-cost airline, Europe's largest by passenger numbers, has seen profits and passenger numbers soar since Chief...

  • TEWKSBURY, Mass, April 12- When hackers set out to extort the town of Tewksbury, Massachusetts with "ransomware," they followed up with an FAQ explaining the attack and easy instructions for online payment. After balking for several days, Tewksbury officials decided that paying the modest ransom of about $600 was better than struggling to unlock its own systems,...

  • TEWKSBURY, Mass, April 12- When hackers set out to extort the town of Tewksbury, Massachusetts with "ransomware," they followed up with an FAQ explaining the attack and easy instructions for online payment. After balking for several days, Tewksbury officials decided that paying the modest ransom of about $600 was better than struggling to unlock its own systems,...

  • The future of telecoms

    Kysha Gibson, director of telecoms and media for Baringa Partners, says telecoms need to use customer data better.

  • Bessemer Venture Partners, New Enterprise Associates and Maverick Capital Ventures have invested $2.1 million in seed funding in Docent. The three venture partners involved in the deal- Steve Kraus of Bessemer, Mohamad Makhzoumi of NEA and Ambar Bhattacharyya of Maverick- have worked together many times, and all said they expected to provide substantial...

  • Fast food workers and activists demonstrate outside the McDonald's corporate campus on May 21, 2014 in Oak Brook, Illinois.

    Broadening the definition of "employer" may cause a legal battle between business interests and organized labor. NBC News reports.

  • The best (and worst) companies for customer service

    Consumer Reports has found the Top Best Most wonderful companies for customer support and the least likable. CNBC's Jane Wells digs through the list.

  • Legitimate P2P internet lenders such as Dianrong.com are slowly achieving critical mass in China, the Financial Times reports.

  • DirecTV

    Customer satisfaction with subscription TV and Internet service providers continues to decline, a survey finds.

  • Microsoft said it would buy cloud-based software maker Parature, which helps businesses manage help desks and provide other customer support services.

  • Got a beef with your bank? Don't sit there steaming. Complain to the Consumer Financial Protection Bureau, the government's new financial watchdog.

  • If you've suffered lost bags, a delayed flight or poor service, trying to resolve it politely at the airport or by letter may get you further than a rant.

  • vday_box.jpg

    The lovestruck aren't the only ones making Valentine's Day a profitable holiday. CNBC's Sri Jegarajah investigates how the lovelorn are celebrating in their own way as well.

  • How much will the fiscal cliff impact you, and how can you minimize damage to your finances? Here are questions financial advisers are sifting through with clients.

  • Chloe Sevigny record shopping on small business Sunday.

    Despite lingering economic worries, Small Business Saturday sales data is slightly better than expected. A look at the numbers.

  • Sir Richard Branson

    Serial entrepreneur Richard Branson offers three tips for being mindful of competitors, while forging ahead with your own ideas.

  • Safeguarding Your Assets Against the Hazards of a Lawsuit

    Professionals, like doctors and lawyers and anyone else who might be sued, should work with an adviser to keep creditors from cleaning them out if they lose in court

  • China Urban Population Set to Explode — How to Play It?

    As China steers its economy away from a dependence on exports towards domestic consumption, its booming urban population will play a major role in driving growth in the world’s second largest economy.

  • More Green Shoots Strengthen Case for China Bulls

    Even as market watchers continue to debate where the Chinese economy is headed, latest manufacturing numbers strengthen the case for the China bulls, at least for now.