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  • April 28- Verizon Communications Inc said it presented unions with an improved contract proposal for about 36,000 workers in the U.S. The company said on Thursday it had raised its offer to a 7.5 percent wage increase over the term of the contract. Workers from network technicians to customer service representatives in Verizon's Fios Internet, telephone and...

  • NEW YORK, April 27- A strike by nearly 40,000 Verizon Communications Inc workers is in its third week with unions and the company still far apart on contract talks, even as employee healthcare benefits are set to expire on Saturday. A resolution on various issues, including temporary job relocations, pensions and moving call center jobs offshore, has yet to be...

  • NEW YORK, April 14- A one-day-old strike by nearly 40,000 Verizon Communications Inc employees is causing equipment installation delays for new Internet and TV customers, a Verizon executive acknowledged on Thursday. Workers of Verizon's Fios Internet, telephone and TV services from network technicians to customer service representatives walked off the...

  • SAN FRANCISCO, April 12- Facebook Inc said on Tuesday it has opened up its Messenger app to developers to create "chatbots," hoping that by simulating one-on-one conversations between users and companies it will expand its reach in customer service and enterprise transactions. "You'll never have to call 1-800- Flowers again," Facebook Chief Executive Mark...

  • TEWKSBURY, Mass., April 12- When hackers set out to extort the town of Tewksbury, Massachusetts with "ransomware," they followed up with an FAQ explaining the attack and easy instructions for online payment. After balking for several days, Tewksbury officials decided that paying the modest ransom of about $600 was better than struggling to unlock its own systems,...

  • DUBLIN, April 12- Ryanair is to launch its first loyalty scheme in decades, introduce customer satisfaction surveys and allow "one-tap" upgrades using mobile phones as it extends its efforts to rid itself of a reputation for poor service. The Irish low-cost airline, Europe's largest by passenger numbers, has seen profits and passenger numbers soar since Chief...

  • TEWKSBURY, Mass, April 12- When hackers set out to extort the town of Tewksbury, Massachusetts with "ransomware," they followed up with an FAQ explaining the attack and easy instructions for online payment. After balking for several days, Tewksbury officials decided that paying the modest ransom of about $600 was better than struggling to unlock its own systems,...

  • TEWKSBURY, Mass, April 12- When hackers set out to extort the town of Tewksbury, Massachusetts with "ransomware," they followed up with an FAQ explaining the attack and easy instructions for online payment. After balking for several days, Tewksbury officials decided that paying the modest ransom of about $600 was better than struggling to unlock its own systems,...

  • The future of telecoms

    Kysha Gibson, director of telecoms and media for Baringa Partners, says telecoms need to use customer data better.

  • Bessemer Venture Partners, New Enterprise Associates and Maverick Capital Ventures have invested $2.1 million in seed funding in Docent. The three venture partners involved in the deal- Steve Kraus of Bessemer, Mohamad Makhzoumi of NEA and Ambar Bhattacharyya of Maverick- have worked together many times, and all said they expected to provide substantial...

  • Fast food workers and activists demonstrate outside the McDonald's corporate campus on May 21, 2014 in Oak Brook, Illinois.

    Broadening the definition of "employer" may cause a legal battle between business interests and organized labor. NBC News reports.

  • The best (and worst) companies for customer service

    Consumer Reports has found the Top Best Most wonderful companies for customer support and the least likable. CNBC's Jane Wells digs through the list.

  • Legitimate P2P internet lenders such as Dianrong.com are slowly achieving critical mass in China, the Financial Times reports.

  • DirecTV

    Customer satisfaction with subscription TV and Internet service providers continues to decline, a survey finds.

  • Microsoft said it would buy cloud-based software maker Parature, which helps businesses manage help desks and provide other customer support services.

  • Got a beef with your bank? Don't sit there steaming. Complain to the Consumer Financial Protection Bureau, the government's new financial watchdog.

  • If you've suffered lost bags, a delayed flight or poor service, trying to resolve it politely at the airport or by letter may get you further than a rant.

  • vday_box.jpg

    The lovestruck aren't the only ones making Valentine's Day a profitable holiday. CNBC's Sri Jegarajah investigates how the lovelorn are celebrating in their own way as well.

  • How much will the fiscal cliff impact you, and how can you minimize damage to your finances? Here are questions financial advisers are sifting through with clients.

  • Chloe Sevigny record shopping on small business Sunday.

    Despite lingering economic worries, Small Business Saturday sales data is slightly better than expected. A look at the numbers.