Chatbots could help trim business costs by more than $8 billion per year by 2022, according to new research which is anticipating a surge in automated customer service programs.
The TV streaming service provider, which is owned by Walt Disney Co, Comcast Corp, 21st Century Fox, and Time Warner Inc, will set up a new center in New Mexico or Texas by this fall and will hire 100 representatives this year, bringing its total to 300.. Their owners also have large customer service staffs already handling calls from their traditional pay TV...
The ride-hailing service reminds former users that it thinks Trump's immigration is unfair, wrong, and goes against what the company stands for.
Education, virtual reality and using social media for customer service are key trends for social media in 2017
Anders Bouvin, CEO of Handelsbanken, reiterates that his bank is a "customer-led organization" and asserts his optimism for its U.K. business despite Brexit uncertainty.
The health insurer will gift 50-thousand devices to workers and offer discounts for customers to buy the Apple Watch.
A Forrester Research report expects intelligent agent to displace about 6-percent of positions within the next five years.
Kyle Nel, Executive Director of Lowe's Innovation Labs, discusses the company's trial of the LoweBot, a robotic assistant, in stores.
The autonomous in-store robot will perform similar jobs as a store associate at select Lowe's locations.
The deal will help Salesforce extend its customer success platform, while helping Quip scale faster.
The humanoid robot will take and process customer orders in Pizza Hut restaurants by the end of 2016.
Kysha Gibson, director of telecoms and media for Baringa Partners, says telecoms need to use customer data better.
Broadening the definition of "employer" may cause a legal battle between business interests and organized labor. NBC News reports.
Consumer Reports has found the Top Best Most wonderful companies for customer support and the least likable. CNBC's Jane Wells digs through the list.
Legitimate P2P internet lenders such as Dianrong.com are slowly achieving critical mass in China, the Financial Times reports.
Customer satisfaction with subscription TV and Internet service providers continues to decline, a survey finds.
Microsoft said it would buy cloud-based software maker Parature, which helps businesses manage help desks and provide other customer support services.
Got a beef with your bank? Don't sit there steaming. Complain to the Consumer Financial Protection Bureau, the government's new financial watchdog.
If you've suffered lost bags, a delayed flight or poor service, trying to resolve it politely at the airport or by letter may get you further than a rant.
The lovestruck aren't the only ones making Valentine's Day a profitable holiday. CNBC's Sri Jegarajah investigates how the lovelorn are celebrating in their own way as well.