Education, virtual reality and using social media for customer service are key trends for social media in 2017
Anders Bouvin, CEO of Handelsbanken, reiterates that his bank is a "customer-led organization" and asserts his optimism for its U.K. business despite Brexit uncertainty.
Oct 13- Verizon Communications Inc said on Thursday it plans to close call centers in five states, including its home state of New York, as the No. 1 wireless company trims head count and reorganizes operations in a saturated wireless market. The consolidation involves Verizon call centers near Rochester and Orangeburg, New York; Bangor, Maine; Lincoln, Nebraska;...
Oct 13- Verizon Communications Inc plans to close call centers in five states, including its home state of New York, the No. 1 U.S. wireless company said on Thursday. The consolidation involves Verizon call centers near Rochester and Orangeburg, New York; Bangor, Maine; Lincoln, Nebraska; Wallingford and Meriden, Connecticut; and Rancho Cordoba, California, the...
Oct 13- Verizon Communications Inc, the No. 1 U.S. wireless company, said on Thursday it would close call centers in five states, including its home state of New York. The consolidation involves Verizon call centers near Rochester and Orangeburg, New York; Bangor, Maine; Lincoln, Nebraska; Wallingford and Meriden, Connecticut; and Rancho Cordoba, California, the...
The health insurer will gift 50-thousand devices to workers and offer discounts for customers to buy the Apple Watch.
A Forrester Research report expects intelligent agent to displace about 6-percent of positions within the next five years.
Kyle Nel, Executive Director of Lowe's Innovation Labs, discusses the company's trial of the LoweBot, a robotic assistant, in stores.
Aug 31- Genesys Telecommunications Laboratories Inc, a provider of call center software, said it would buy rival Interactive Intelligence Group Inc for about $1.4 billion. Bank of America Merill Lynch, Citi, Goldman Sachs and RBC Capital Markets were financial advisers to Genesys, while Fried, Frank, Harris, Shriver& Jacobson LLP is its legal adviser.
The autonomous in-store robot will perform similar jobs as a store associate at select Lowe's locations.
CHICAGO, Aug 18- Now is the summer of our discontent with Social Security's customer service- and fall and winter could be worse. The Social Security Administration stumbled this month when it added a mandatory extra layer of website log-on security requiring customers to receive a code via text message. President Barack Obama that federal agencies take steps...
The deal will help Salesforce extend its customer success platform, while helping Quip scale faster.
The humanoid robot will take and process customer orders in Pizza Hut restaurants by the end of 2016.
Kysha Gibson, director of telecoms and media for Baringa Partners, says telecoms need to use customer data better.
Broadening the definition of "employer" may cause a legal battle between business interests and organized labor. NBC News reports.
Consumer Reports has found the Top Best Most wonderful companies for customer support and the least likable. CNBC's Jane Wells digs through the list.
Legitimate P2P internet lenders such as Dianrong.com are slowly achieving critical mass in China, the Financial Times reports.
Customer satisfaction with subscription TV and Internet service providers continues to decline, a survey finds.
Microsoft said it would buy cloud-based software maker Parature, which helps businesses manage help desks and provide other customer support services.
Got a beef with your bank? Don't sit there steaming. Complain to the Consumer Financial Protection Bureau, the government's new financial watchdog.