Kysha Gibson, director of telecoms and media for Baringa Partners, says telecoms need to use customer data better.
Broadening the definition of "employer" may cause a legal battle between business interests and organized labor. NBC News reports.
Consumer Reports has found the Top Best Most wonderful companies for customer support and the least likable. CNBC's Jane Wells digs through the list.
Legitimate P2P internet lenders such as Dianrong.com are slowly achieving critical mass in China, the Financial Times reports.
Customer satisfaction with subscription TV and Internet service providers continues to decline, a survey finds.
Microsoft said it would buy cloud-based software maker Parature, which helps businesses manage help desks and provide other customer support services.
Got a beef with your bank? Don't sit there steaming. Complain to the Consumer Financial Protection Bureau, the government's new financial watchdog.
If you've suffered lost bags, a delayed flight or poor service, trying to resolve it politely at the airport or by letter may get you further than a rant.
The lovestruck aren't the only ones making Valentine's Day a profitable holiday. CNBC's Sri Jegarajah investigates how the lovelorn are celebrating in their own way as well.
How much will the fiscal cliff impact you, and how can you minimize damage to your finances? Here are questions financial advisers are sifting through with clients.
Despite lingering economic worries, Small Business Saturday sales data is slightly better than expected. A look at the numbers.
Serial entrepreneur Richard Branson offers three tips for being mindful of competitors, while forging ahead with your own ideas.
Professionals, like doctors and lawyers and anyone else who might be sued, should work with an adviser to keep creditors from cleaning them out if they lose in court
As China steers its economy away from a dependence on exports towards domestic consumption, its booming urban population will play a major role in driving growth in the world’s second largest economy.
Even as market watchers continue to debate where the Chinese economy is headed, latest manufacturing numbers strengthen the case for the China bulls, at least for now.
Glenn Hubbard, Romney economic adviser, discusses Mitt Romney's promise to create 12 million jobs in four years.
With financial advisers moving from one firm to another more frequently than in the past, chances are you'll have an opportunity to review your needs.
The way to foster long-term relationships is to admit that we cannot know what the markets will do, says Mark Hebner, president of Index Fund Advisors.
Lloyd Blankfein, Goldman Sachs CEO & chairman, says the U.S. is in the best competitive place in the world. Meanwhile Erskine Bowles, Deficit Commission, says if no action on the fiscal cliff is taken, the jobless rate will rise above 8 percent. Alan Simpson, Deficit Commission, also weighs in on the U.S.' tipping point, with CNBC's Steve Liesman.
The Indian government ruled out an inquiry into allegations of improper dealings between the son-in-law of India's most powerful politician, Sonia Gandhi, and property developer DLF Ltd, even as the firm's shares plunged on the claims.