Customer Service

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    It’s important to distinguish between high-maintenance clients (who need a lot of hand holding) and problem ones (who want the impossible).

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    Sure, investment returns grab the headlines, but fees fatten the top and bottom line, which makes expansion into other services tempting.

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    Wall Street’s shedding jobs, so why not start your own business. You may be an investment guru but are you a general manager?

  • BOMBAY, INDIA: A sign board 'Mumbai' is placed near the Taj hotel at the famous landmark the Gateway in Bombay, 13 May 2005. Since independence in 1947, regional advocates in India have called for a change in many place names to reflect the wide linguistic and ethnic variations in the country of one-billion-plus people that spans the Himalayans in the north to the meeting of the Indian Ocean and Arabian Sea in the south. AFP PHOTO/Sebastian D'SOUZA. (Photo credit should read SEBASTIAN D'SOUZA/AF

    India will unveil a "credible and feasible" fiscal consolidation path for the next five years, Finance Minister P.Chidambaram said on Monday, days after a government panel said the economy was on the edge of a fiscal precipice.

  • Follow these rules and you'll greatly reduce the chance that you financial adviser turns out to be a disaster, or, worse, a crook.

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    Choosing an adviser could be the most important financial decision you make in your lifetime, so be thorough and smart.

  • American Express

    Customer satisfaction for credit cards is up overall after several years of new rules roiled the industry, but Amex leads the pack, with top grades on customer service and rewards.

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    Amid a weak economic recovery, entrepreneurs are struggling to gain traction. Some brand advice for small-business owners.

  • In order to make money, your pool guy's got to get your pool cleaned in 20 minutes or less. Chances are, there are a few things he didn't tell you. Like, for example, there is no doorbell on your backyard. Here are 10 things your pool guy probably didn't tell you.

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    Ashey and Robert Bodi have set up a website that helps small business owners combat the CustoMonster — the customer that is never satisfied and is slow to pay.

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    Small businesses have the advantage of being easier to reach, customer-centric, innovation-driven, and incredibly nimble, compared to larger competitors. There may be no better time to be a small business.

  • Produce

    When was the last time you heard of brand love so strong, it inspired customers to break into song? Well that's exactly what happened when Wegmans, a grocery chain with a cult-like fan base, opened its first store in Massachusetts.

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    The Compass Principles outline the qualities and features financial institutions should consider as they create and sell basic financial tools like checking and savings accounts, prepaid cards and small-dollar loans.

  • Uncommon Service

    The author writes, "We live in a service economy. We give more of our money to companies that get service right. We make serious commitments to take care of our customers, and yet we’re still, for the most part, falling short. Service excellence is rare."

  • The Apple Experience

    Since it opened its first store on May 19, 2001, Apple has redefined the customer experience and built unprecedented customer loyalty. A big part of Apple’s success is its commitment to training all of its employees to follow the “five steps of service” in every interaction.

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    It's the ultimate man cave: an underground missile silo, built during the Cold War, that was turned into a luxurious subterranean home capable of withstanding a nuclear attack. And now, thanks to the recession, it's on sale at a huge discount from the original asking price.

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    Remember that YouTube video by a guy who sang a song about United Airlines breaking his guitars? Well, now he’s turned his viral fame into a business — the business of helping other victimized customers get their complaints heard, too.

  • While it’s customer loyalty programs are a critical strategic endeavor for every company, even some of the largest brands in the world make significant customer loyalty mistakes. As a small business, you may have even more at stake.

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    Business owners take note: An eventual recovery is on the horizon, and the time to prepare and improve your company for future growth and success is now.

  • Exchanging Money

    While many small businesses have sought new avenues of exposure through daily deals sites, many have found that such campaigns attract bargain-hungry consumers who use their coupons and never return. There are better ways to keep customers coming back.