Customer Service


  • Microsoft to buy cloud-based software maker Parature Tuesday, 7 Jan 2014 | 10:20 AM ET

    Microsoft said it would buy cloud-based software maker Parature, which helps businesses manage help desks and provide other customer support services.

  • Jan 7- Microsoft Corp said it would buy cloud-based software maker Parature Inc, which helps businesses manage help desks and provide other customer support services. Microsoft did not disclose the terms of the deal.

  • Jan 7- Microsoft Corp said it would buy cloud-based customer service software maker Parature Inc to expand its customer self-service capabilities.

  • FEATURE-GM's new customer-service guru faces big task Wednesday, 6 Nov 2013 | 1:50 PM ET

    DETROIT, Nov 6- Consumers who call to complain about their General Motors Co car or truck should not be surprised if they end up bending the ear of the fast-rising executive in charge of putting a friendlier face on the U.S. automaker.

  • NEW YORK, Oct 30- JPMorgan Chase& Co ranked first in a small business customer satisfaction survey in three of four regions of the United States, a sharp improvement from 20th place nationally two years ago, research firm J.D. Power and said on Wednesday.

  • How to complain about your bank Tuesday, 24 Sep 2013 | 6:00 AM ET

    Got a beef with your bank? Don't sit there steaming. Complain to the Consumer Financial Protection Bureau, the government's new financial watchdog.

  • How to Complain (Constructively) to an Airline Tuesday, 25 Jun 2013 | 1:05 PM ET

    If you've suffered lost bags, a delayed flight or poor service, trying to resolve it politely at the airport or by letter may get you further than a rant.

  • Single? Celebrate Anti-Valentine's Day     Thursday, 14 Feb 2013 | 12:11 AM ET

    The lovestruck aren't the only ones making Valentine's Day a profitable holiday. CNBC's Sri Jegarajah investigates how the lovelorn are celebrating in their own way as well.

  • How much will the fiscal cliff impact you, and how can you minimize damage to your finances? Here are questions financial advisers are sifting through with clients.

  • Shoppers Spend $5.5 Billion on Small Business Saturday Wednesday, 28 Nov 2012 | 9:47 AM ET
    Chloe Sevigny record shopping on small business Sunday.

    Despite lingering economic worries, Small Business Saturday sales data is slightly better than expected. A look at the numbers.

  • Richard Branson on Beating the Competition Tuesday, 27 Nov 2012 | 12:25 PM ET
    Sir Richard Branson

    Serial entrepreneur Richard Branson offers three tips for being mindful of competitors, while forging ahead with your own ideas.

  • Professionals, like doctors and lawyers and anyone else who might be sued, should work with an adviser to keep creditors from cleaning them out if they lose in court

  • China Urban Population Set to Explode — How to Play It? Wednesday, 24 Oct 2012 | 5:49 AM ET

    As China steers its economy away from a dependence on exports towards domestic consumption, its booming urban population will play a major role in driving growth in the world’s second largest economy.

  • More Green Shoots Strengthen Case for China Bulls Wednesday, 24 Oct 2012 | 2:37 AM ET

    Even as market watchers continue to debate where the Chinese economy is headed, latest manufacturing numbers strengthen the case for the China bulls, at least for now.

  • Hubbard Details Romney's Economic Plan     Monday, 15 Oct 2012 | 4:10 PM ET

    Glenn Hubbard, Romney economic adviser, discusses Mitt Romney's promise to create 12 million jobs in four years.

  • With financial advisers moving from one firm to another more frequently than in the past, chances are you'll have an opportunity to review your needs.

  • Try Candor and Humility With Your Clients Thursday, 11 Oct 2012 | 3:53 PM ET

    The way to foster long-term relationships is to admit that we cannot know what the markets will do, says  Mark Hebner, president of Index Fund Advisors.

  • Blankfein, Simpson & Bowles on the Record     Thursday, 11 Oct 2012 | 12:30 PM ET

    Lloyd Blankfein, Goldman Sachs CEO & chairman, says the U.S. is in the best competitive place in the world. Meanwhile Erskine Bowles, Deficit Commission, says if no action on the fiscal cliff is taken, the jobless rate will rise above 8 percent. Alan Simpson, Deficit Commission, also weighs in on the U.S.' tipping point, with CNBC's Steve Liesman.

  • Mumbai, India skyline.

    The Indian government ruled out an inquiry into allegations of improper dealings between the son-in-law of India's most powerful politician, Sonia Gandhi, and property developer DLF Ltd, even as the firm's shares plunged on the claims.

  • Top Cities for Financial Adviser Startups Monday, 8 Oct 2012 | 12:13 PM ET
    As financial services companies trim payrolls, more industry veterans are opening their own investment firms.According to , which tracks the, there are now 28,574 resident investment adviser, RIA, firms, usually with offices of two to eight employees and an average of $25 million to $50 million in client assets under management, AUM. Others, such as spinoffs from the financial giants, can manage mutual funds and other big accounts, boosting the AUM.In the most recent full year of year of data, 2011, 1,108 RIA firms were formed with $561.38 billion worth of assets under management.We thought it would be interesting to see what cities had the most activity in creating new RIA firms in 2011 and how much money (measured in assets) was under management. (Note that there is a wide range of assets, depending on the individual starting the firm and the number and size of clients.)Here are the top ten cities based on a customized search of AdviceIQ/Meridian-IQ data bases.

    New financial advisory firms are popping up around the U.S., as veteran brokers leave big firms to build their own. These 10 are startup hotbeds.

Most Popular Video

Wednesday, 16 Apr 2014 | 12:25 PM ET

CNBC's Steve Liesman provides insight into the highlights of Fed Chair Janet Yellen's comments at The Economic Club of New York.

Wednesday, 16 Apr 2014 | 12:15 PM ET

Josh Spencer, T. Rowe Price portfolio manager, encourages investors to get some guts and buy into growth stocks like Tesla and Amazon. He shares his opinions on some of the old tech names.

Wednesday, 16 Apr 2014 | 10:01 AM ET

Discussing how to buy in volatile market conditions and the investment banking market, David Katz, Matrix Asset Advisors CIO, and Charles Bobrinskoy, Ariel Investments vice chairman & portfolio manager.