Customer Service
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*Canada, U.S. score highest ratings; Hong Kong lowest. LONDON, April 23- Banks have made little progress in improving customer service over the past year, with around a half of their retail customers considering switching to a rival, according to a survey published on Tuesday.
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Business owners take note: An eventual recovery is on the horizon, and the time to prepare and improve your company for future growth and success is now.
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While many small businesses have sought new avenues of exposure through daily deals sites, many have found that such campaigns attract bargain-hungry consumers who use their coupons and never return. There are better ways to keep customers coming back.
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Waiting for the cable guy — or any service person — hundreds of dollars a year in lost wages. It can cost the business owner a customer.
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The author of Reinventing the Wheel writes, "Building relationships with any customer, B2B or B2C, is based on trust and the equal exchange of value."