*Canada, U.S. score highest ratings; Hong Kong lowest. LONDON, April 23- Banks have made little progress in improving customer service over the past year, with around a half of their retail customers considering switching to a rival, according to a survey published on Tuesday.» Read More
Business owners take note: An eventual recovery is on the horizon, and the time to prepare and improve your company for future growth and success is now.
While many small businesses have sought new avenues of exposure through daily deals sites, many have found that such campaigns attract bargain-hungry consumers who use their coupons and never return. There are better ways to keep customers coming back.
Waiting for the cable guy — or any service person — hundreds of dollars a year in lost wages. It can cost the business owner a customer.
The author of Reinventing the Wheel writes, "Building relationships with any customer, B2B or B2C, is based on trust and the equal exchange of value."