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  • Offering Free Returns Can Boost Online Purchases 357% Thursday, 11 Oct 2012 | 5:29 PM ET

    It may not be fair for online retailers to pay for returns that aren't their fault, but it makes them more money, a new study finds. A lot more money.

  • Is Amazon Going Bricks-and-Mortar?     Tuesday, 21 Aug 2012 | 1:47 PM ET

    High shipping costs and missed residential deliveries are a few of the biggest issues facing e-tailers and their customers. Startups are trying to turn these problems into profits, reports CNBC's Courtney Reagan.

  • Why Retailers Can't Ignore the Browser Wars Friday, 10 Aug 2012 | 2:31 PM ET

    What browser are you using? The answer may change throughout the day, according to a new study from Monetate that underscores a new challenge for retailers. As more sales shift online and to mobile devices, retailers need to ask themselves what browsers their customers are using.

  • David Henry, Kimco Realty president and CEO, discusses the state of the retail industry, e-commerce, and how his company is taking advantage of the highest quality retail.

  • The Growing Trend of Mobile Commerce     Sunday, 29 Jul 2012 | 9:40 PM ET

    John Sims, President of Sybase 365 says the mobile payments market will grow as consumers get more comfortable with making mobile transactions. Mobile may become an important part of the banking relationship, he says.

  • Ecommerce Fueling a 'Retail Robot' Boom Friday, 27 Jul 2012 | 11:17 AM ET
    Kiva Systems Inc. robots sit at an Acumen Brands Inc. warehouse in Fayetteville, Arkansas, U.S., on Friday, Aug. 12, 2011. Kiva has seen orders for its warehouse robots surge this year as brick-and-mortar retailers rush to open distribution centers to compete with online merchants such as Acumen Brands.

    With the volume of products purchased online growing so rapidly year after year, have you ever wondered how those orders get filled, packed and shipped? Quiet Logistics is a privately-owned ecommerce fulfillment center in Devens, Mass., whose client roster includes Inditex's Zara, Gilt and Bonobos, is at the center of the ecommerce boom.

  • As competition heats up among flash-sale websites, Totsy has received $18.5 million in new financing, giving the site more firepower to battle main rival Zulily.

  • Coolest Corporate Headquarters Friday, 13 Jul 2012 | 11:35 AM ET
    The term “corporate headquarters” often brings to mind an intimidating environment, full of modular furniture, fluorescent lights and joyless gray cubicles. For many years, there were scant deviations to be found.In the 21st century, that rule book has been tossed out the window. The new one has been written by veterans of the tech boom, the start-up boom and the dotcom boom, and this new “old guard” has changed the rules.Now that corporate norms no longer apply across the board, nontraditional

    Now that corporate norms no longer apply across the board, nontraditional office spaces have become more common. Click ahead to see some of the coolest corporate headquarters in the world.

  • Retailers tend to lump tablets and smartphones into the same category called “mobile,” but that might not be wise, according to the results of a new study by online marketing technology company Monetate.

  • Latin America's Ecommerce 'Hidden Gem' Monday, 25 Jun 2012 | 12:47 AM ET
    Cyber Monday

    China may have the largest online population in the world, but a much smaller country south of the equator could also offer an interesting opportunity to expand online.

  • Time for Flash Sales to Adapt or Die Friday, 25 May 2012 | 8:02 PM ET
    Fab.com sale

    Flash-sale websites such as Gilt Groupe and Ru La La were hailed as disruptors in the ecommerce space, but recently there’s been a bit of a disruption in their success story, prompting some to wonder if flash-sale sites are more of a marketing gimmick than a sustainable business model.

  • What Flash Sites Are Suggesting About Consumers Thursday, 24 May 2012 | 4:21 PM ET
    Cyber Monday

    Flash-sale sites like Gilt.com, RueLaLa.com and BeyondtheRack.com came on the scene when recession-wary consumers were hungry for bargains and still reserved about their spending. The sites took advantage of retailer overstocks to lure shoppers in with high-quality merchandise at rock-bottom prices. Now, consumers and retailers are on more solid footing, but the sites don’t appear to be losing their allure.

  • Alibaba Needs 'Cash Coffer' to Compete in China: Pro Monday, 21 May 2012 | 5:15 AM ET
    The office of Alibaba (China) Technology Co.

    As Alibaba Group's buyback of half of Yahoo's stake paves the way for a possible public listing for the Chinese internet giant, one strategist tells CNBC if the company wants to stay competitive in the domestic market it needs to expand, for which it must raise a lot of capital.

  • Etsy: Crafting a Plan for Expansion     Thursday, 17 May 2012 | 10:17 AM ET

    Chad Dickerson, Etsy CEO, discusses how the start-up company has been able to raise funding, generate profits and its plans for international expansion.

  • Etsy: Crafting a Plan for Expansion     Thursday, 17 May 2012 | 10:17 AM ET

    Chad Dickerson, Etsy CEO, discusses how the start-up company has been able to raise funding, generate profits and its plans for international expansion.

  • Men Are Out-Shopping Women Online Wednesday, 2 May 2012 | 12:19 PM ET

    According to digital performance company iProspect, there are 19 million affluent men online, and the vast majority of them are shopping. Nearly half of these wealthy men spend more than $4,000 a year online.

  • E-commerce website, etsy.com, tries to maintain its image as a distributor of handcrafted goods, while users of the online merchant are starting to outgrow it.

  • Wal-Mart to Offer Cash Option for Online Purchases Thursday, 26 Apr 2012 | 12:07 PM ET
    Cyber Monday

    Wal-Mart will offer its online shoppers a “pay with cash” option. The program plays to Wal-Mart’s key customer, a low-income consumer who may have little access to credit cards and banking options.

  • The New iPad

    A recent study has found that most of the users of the newest version of the iPad are confined to wealthier, coastal states. The study drives home a point that retailers should keep in mind: if you want to reach affluent consumers, your website better be equipped to handle traffic coming from these devices.

  • EBay Helps You Pay When You Shop the Mobile 'Mall': CEO Thursday, 19 Apr 2012 | 2:06 PM ET
    Apple iPhone

    Mobile phones allow consumers to have "a mall in their pocket;" eBay allows them to pay for the goods they buy, CEO John Donahoe told CNBC Thursday.