CINCINNATI -- Convergys Corp. said Tuesday that its chief operating officer and president, Andrea Ayers, will take over as CEO of the call center company at the beginning of November.
The company announced in May that it was making a number of management changes as it shifted to focus solely on customer management. The leadership changes coincided with the sale of its information management business to Japanese electronics company NEC Corp. for $449 million.
Convergys said at that time that Ayers would replace Jeff Fox as CEO. Fox was named chief executive in February 2010. The company said Tuesday that Ayers, who joined Convergys in 1990, would also begin serving on the board of directors immediately.
Fox will become executive chairman of the board, also effective Nov. 1. Phil Odeen, non-executive chairman of the board, will continue to serve as a director of the company.
Shares of Convergys, based in Cincinnati, fell a penny to $16.00 in afternoon trading. Its shares remain at the high end of its 52-week trading range of $10.02 to $16.55.