Hotel: Behind Closed Doors at Marriott
Extras
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If you've ever wondered how to get the best price on a hotel room, or whether hotels are ever willing to bargain, watch Scott Wapner on Morning Joe discussing CNBC's new documentary, "Hotel: Behind Closed Doors at Marriott."
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As one Marriott executive said, the hotel chain operator had "lost its mojo." Learn how the company is going to great lengths to get it back.
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Finding the best deals and discounts on your hotel stay can be a challenge, but an industry insider reveals the science behind hotel pricing.
Videos
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Dave Roberts, Marriott International's Revenue Management guru, tells CNBC's Scott Wapner the secrets to getting the best deals on hotel rooms.
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Marriott International's revenue management guru, David Roberts, describes how the hotel giant squeezes every penny out of its 3,700 hotels, even if it means charging you twice as much for your room as the guy next door is paying for his. A conversation about how Marriott maximizes its profits and how you can minimize your costs.
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Marriott spans 74 countries with 3700 properties and 18 brands, from Courtyard to Marriott to Ritz-Carlton. Watch how it tends to 645,000 rooms each night, get the secrets of the strange science of hotel pricing, and find out why you may have paid twice as much for your room as the guy next door.
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Marriott has 18 different brands, but its crown jewel is The Ritz-Carlton, the legendary luxury hotel chain known for extreme luxury and exemplary service. Ritz-Carlton employees.
Slideshow
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For concierges, it's ordinary to do the extraordinary, as the following examples show.
About Hotel: Behind Closed Doors at Marriott
CNBC goes behind the scenes to tell the story of one of the largest hotel empires in the world. Marriott International spans 74 countries, 3700 properties, and 18 brands – from Courtyard to Marriott to Ritz-Carlton – and pulls off the massive feat of housing and feeding guests in more than 645,000 rooms each night. With extraordinary behind-the-scenes access, the documentary will explore the strange science of hotel pricing, explain why guests can pay wildly different prices for comparable rooms and profile an executive chef as he prepares a banquet for 2000 people. CNBC cameras examine the Ritz-Carlton's obsessive culture of customer service, and travel to India to witness Marriott's shrewd expansion into the developing world – all part of the story of an American, family-run dynasty that's thrived by walking the line between playing it safe and taking some calculated and hugely successful risks.
Contact Hotel: Behind Closed Doors at Marriott
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Show Times
Check the U.S. TV schedule for upcoming show times.
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Wapner is an award-winning reporter and the host of "Fast Money Halftime Report." He has also reported documentaries for CNBC.
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