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Netflix Blames Amazon for Christmas Eve Outage

Tuesday, 25 Dec 2012 | 10:58 PM ET
Simon Dawson | Bloomberg | Getty Images

An outage at one of Amazon.com web service centers hit users of Netflix's streaming video service on Christmas Eve and was not fully resolved until Christmas Day, a spokesman for the movie rental company said on Tuesday.

The outage impacted Netflix subscribers across Canada, Latin America, and the U.S., and affected various devices that enable users to stream movies and television shows from home, Netflix spokesman Joris Evers said. Such devices range from gaming consoles like the Nintendo Wii and PlayStation 3 to Blu-ray DVD players.

(Read More: Netflix CEO in Hot Water Over a Facebook Post)

Netflix, which is based in Los Gatos, Calif., has 30 million streaming subscribers worldwide, of which more than 27 million are in the Americas region that was exposed to the outage and could have potentially been affected, Evers said.

Evers said the issue was the result of an outage at an Amazon web services' cloud computing center in Virginia and started at about 12:30 p.m. PST (2030 GMT) on Monday and was fully restored before 8:00 a.m. PST Tuesday morning, although streaming was available for most users by 11:00 p.m. PST on Monday.

The event marks the latest in a series of outages from Amazon web services, with one occurring in April of last year that knocked out such sites as Reddit and Foursquare.

(Read more: Move Over Amazon, Here Comes a China Juggernaut)

"We are investigating exactly what happened and how it could have been prevented," Evers of Netflix said.

"We are happy that people opening gifts of Netflix or Netflix capable devices can watch TV shows and movies and apologize for any inconvenience caused last night," he added. Officials at Amazon web services were not available for comment. Evers, the Netflix spokesman, declined to comment on the company's contracts with Amazon.

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