The Affordable Care Act is more than just a website, President Barack Obama told Americans in an address from the White House rose garden. Yet, after three weeks of urging patience with tech problems on the federal health insurance exchange, the commander in chief expressed his own impatience.
"There's no sugarcoating it. The website has been too slow, people have been getting stuck during the application process, and I think it's fair to say nobody's more frustrated by that than I am," he said.
The president said his administration is now working with outside technology experts to try to address just how to fix the Healthcare.gov website and enrollment system which serves as the portal for 36 states that opted out of building their own marketplaces.
"We've had some of the best IT talent in the entire country join the team. And we're well into a tech surge to fix the problem, " he said.
But the administration offered few details about those IT experts, and offered no timeline for how quickly the problems will be resolved.
"One of the problems with the Obama administration launching this has been their lack of transparency," said Robert Laszewski, president of insurance industry consulting firm Health Policy and Strategy Associates.
(Read more: Beyond snafus, insurers eye Obamacare opportunity)
Laszewski had hoped the president would offer more details on the true extent of the problems making it difficult for people to enroll online.