Are airlines providing their passengers all the available information when it comes to potential flight delays?
The CEO of flight-tracking service FlightAware told CNBC: Maybe not.
"The airlines provide the information they want to give you," Daniel Baker, the company's CEO, claimed in a "Squawk Box" interview Wednesday. "They want to be able to control" whether to deem a flight delayed or canceled.
(Weather.com: Latest forecast and Thanksgiving travel updates)
Responding to those assertions, JetBlue COO Rob Maruster said in a separate "Squawk Box" appearance, "We won't post delays for more than 90 minutes, because we don't want to lose all the customers."
"It's not that we're not trying to be transparent," he continued. "If that delay gets pulled in, we want the customers there" at the airport so they don't miss their flight.
"The worst thing you can have on a day like today is somebody saying, 'Well, you said it was a three-hour delay and then you left [only] an hour late. I'm here. I missed the flight. Now how am I going to get home for Thanksgiving?'"
For its part, United said its goal is to provide "customers with the most up-to-date information about their flight status so they can make informed decisions in the case of delays or cancellations."
US Airways said it "uses all sources of information" and strives for transparency to provide "customers with accurate, timely information concerning flights that may be delayed or even canceled."