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UPS system overload delays holiday packages

Tuesday, 24 Dec 2013 | 9:55 PM ET
Bloomberg/Contributor | Bloomberg | Getty Images

Thousands of holiday gifts won't arrive by Christmas after an unpredictably large number of packages overwhelmed UPS, the world's largest package delivery service.

"The volume of air packages in our system exceeded the capacity of our network, as demand was much greater than the forecast," UPS spokeswoman Natalie Godwin said Tuesday. "As a a result a small percentage of shipments are delayed and will not be delivered today."

Godwin would not say how many packages had been delayed, but the delays are nationwide.

(Read more: UPS to end health benefits for spouses of some workers)

On Twitter, UPS issued a service update.


UPS drivers will deliver packages on Christmas Eve, but will not deliver on Christmas Day. Workers at the company's Louisville hub will work on Wednesday night to sort packages so they can be delivered on Thursday. she said.

"We are using every available resource to get packages delivered," she said.

(Read more: Bought a gift online? Good luck returning it)

UPS CFO: Expect almost 32 million packages today
Discussing the global shift to e-commerce, and how the shorter shopping season will impact deliveries, with UPS CFO Kurt Kuehn.

Customers hit by delays carped online and posted their tracking details on Twitter.

A woman in Saginaw, Tex., posted a tracking receipt that showed an order placed with The Disney Store on Dec. 17 won't arrive until after Christmas even though the items left Tennessee and arrived in nearby Fort Worth, Tex. at 8:05 p.m. Dec. 20.


(Read more: FedEx Q2 profit misses estimate; revs drop at biggest unit)

UPS last week reported delays in the Dallas-Fort Worth area after severe weather hit the region. Godwin says the majority of customers who received notices last week of delays should receive their packages today. UPS does not guarantee Christmas delivery for ground shipping after Dec. 11.

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