Frustrated customers who fell victim to Target's massive credit card breach this holiday season didn't get much relief in terms of wait times on the company's phone lines.
According to data from StellaService, which rates retailers on customer service, wait times spiked after news that the accounts of 40 million customers had been breached, as panicked consumers reached out to the retailer for answers.
(Read more: Customers paying the price after data breach)
Following news of the breach, which broke on Dec. 18, StellaService callers were disconnected from the line during three separate calls it made on each of two days. In two other instances, the caller waited on hold for 20 minutes before ending the call.
This follows StellaService's protocol. Every day of the year, the company's representatives place one call, send an email and live chat with retailers to gauge their responsiveness. If the call is disconnected, the line is down or the caller gets a busy signal, they abandon their efforts after three tries.