Statement from Teleflora in response to this report:
"We are absolutely committed to quality products and services at Teleflora, and regret that the bouquets you ordered did not meet our high standards. Unlike our competitors who may ship their products from a distribution center in a box, all of our floral arrangements are artistically arranged by one of our 15,000 independently owned and operated neighborhood florists in North America and Australia using only the freshest flowers available. Each gift is personally delivered in a keepsake vase.
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues as was most likely the case with your order in Evanston, IL. We apologize that the florist didn't communicate to you in advance that the silver reflections vase wasn't available and would have to be substituted. We are always assessing ways we can improve our services to avoid potential customer disappointment. Teleflora partners with the most experienced and highest quality neighborhood florists and we take great pride in helping these small business owners stay in business by working with them to deliver the best arrangements. We guarantee satisfaction with every gift order and will always replace bouquets that do not delight and satisfy our customers."
(Watch: Online shopping market 'immature': Ocado CEO)
Statement from 1-800-Flowers in response to this report:
At 1-800-FLOWERS.COM, we pride ourselves in helping our customers deliver a smile with our truly original arrangements. We work closely with our local florists to ensure that they select the best and freshest flowers available; therefore, colors and varieties may vary at times. We always offer a 100% Smile Guarantee; therefore, if a customer is not completely satisfied with their order, our caring team, obsessed with service, will redeliver, refund, credit or offer a comparable exchange. Also, to enhance our customers' experience with us, we are delighted to be in the initial testing phase of a pilot program, where some of our customers will have the opportunity to view a picture of their floral arrangement before it is sent to their recipient. As always, our goal is to provide our customers with an easy and convenient way to deliver a smile and express themselves perfectly."
Statement from FTD in response to this report:
"Each year, FTD and its network of thousands of local member florists deliver millions of beautiful arrangements to our customers. FTD has been committed to helping our customers express emotions through flowers for more than 100 years. Because flowers are a perishable product, our policy is to ensure quality and freshness through our FTD 'Good As Gold' 7 Day Satisfaction Guarantee. When we hear from our customers with a concern, FTD's customer service specialists will work to resolve those issues to our customers' satisfaction."
—By Scott Stump, TODAY.com
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