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Verizon accused of forcing customers to Internet phones

Customers enter a Verizon wireless store in New York.
Jin Lee | Bloomberg | Getty Images
Customers enter a Verizon wireless store in New York.

Verizon Communications is accused of forcing customers in Southern California to switch from traditional phone lines to voice-over-Internet connections, according to the Los Angeles Times.

The Utility Reform Network (TURN) filed and emergency motion asking the Public Utilities Commission to look into consumer complaints, the newspaper said.

In 2012, a law was passed to free voice-over-Internet connections from government regulations, but the law banned phone providers to force its customers to switch from their regular phone lines to phone-over-the Internet lines, which uses broadband Internet connection to make phone calls, the Times explained.

(Read more: Netflix criticizes Comcast for 'weak' Internet rules)

Verizon's spokesman Jarryd Gonzales told the newspaper that Verizon is reviewing TURN's claims and that the company "remains focused on providing our customers with the best possible service."

Read the full story here.

By CNBC

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