Armed with iPads and mobile apps, staff at Singapore's Changi Airport hope digital wizardry will boost its kudos with the growing number of international travelers.
"Airports must continue to evolve and go beyond meeting its passengers' needs and, even more so, think a step ahead by anticipating their customers' needs," says Steve Lee, chief information officer at Changi Airport Group. "Fundamentally, our focus does not change – to provide a stress-free, personalized and positively surprising experience for all our passengers, with a huge boost with the usage of technology."
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Changi, Southeast Asia's biggest international airport, was voted the best airport in the world in a 2014 Skytrax survey of travelers from over 160 countries.
By 2017 total passenger numbers globally are expected to rise to almost four billion, up more than 30 percent from the 2.98 billion carried by global airlines in 2012, according to the International Air Transport Association.
Changi handled a record 53.7 million passengers last year as travel appetite across the region rose and Singapore became a more popular holiday destination. Its air passenger handling capacity is expected to double by the mid-2020s.