Peter Morley has been selling Chevrolets for more than 30 years. He owns Maritime Chevrolet in Fairfield, Connecticut, which he runs with his wife, Shelley, and his brother, Stephen.
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"This one's very serious ... because it's a safety recall where people's lives have been lost," Morley said.
Morley's mechanics are replacing the switches as quickly as they can. GM has been shipping new ignition switches since April and Maritime Chevrolet has been getting as many as six each day. In all, Morley is expecting to fix more than 200 of the faulty ignition switches.
Until the replacement parts for all of the cars come in, he is doing his best to accommodate his customers.
"If the customer's not comfortable driving the car, they can park it and they can get a rental car at no expense to them until their car is repaired," Morley said. "I know we're going to do everything we can for our customers to make sure that they're safe and their cars are repaired."
General Motors dealerships have been "empowered to take extraordinary measures and treat each case specifically," according to CEO Mary Barra. That includes a rental car free of charge. General Motors has provided 45,000 loaner cars to customers who own recalled vehicles.
Bill Kay, who runs Bill Kay Chevrolet in suburban Chicago, is another dealer responding to the recall, which has been linked to at least 13 deaths.
"We don't take that lightly," Kay said.
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