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The author writes, "We live in a service economy. We give more of our money to companies that get service right. We make serious commitments to take care of our customers, and yet we’re still, for the most part, falling short. Service excellence is rare."
Take a look at some of Tuesday’s morning movers:
“I got a little caught up in all of the hype…but when I brought my $600 purchase home, I was a little underwhelmed,” says one tech blogger.
Evercore Partners analyst Ken Sena thinks Groupon spacer will continue to gain market share, but said investors won’t tolerate more missteps by the online daily-deal company.
Tablet wars continue and Rick Broida, CNET contributor, discusses his review of Apple's iPad verses Amazon's Kindle Fire.
Find out what’s going up, what’s going down and whether our traders would double down, fade or run in the other direction!
A bad interviewer can do damage to a company’s reputation, not to mention inadvertently lose potential talent.
Sharing investment advice since Groupon was forced to revise Q4 results, with Jordan Rohan, Stifel Nicolaus senior analyst.
Take a look at some of Monday’s morning movers:
In Seattle, greater demand for inner-city homes and low inventory have driven many deals above their asking prices, while investors have returned to Portland to pick up bargains.
Foxconn, which manufactures more than 40 percent of the world’s electronics for such companies as Apple, Dell, Amazon and others, has pledged to sharply curtail the number of working hours within its Chinese factories and significantly increase wages, a move that could improve working conditions across China.
In a logistics debut, Amazon acquired order fulfillment company Kiva Systems. So will it add FedEx or United Parcel Service to its list of rivals? The competition has already begun, says Ben Schachter, Internet analyst at McQuarie Securities.
Stocks dipped into negative territory in the final hour of trading after trading flat for most of the session Tuesday as investors took a breather following a strong market rally fueled by comments from Fed Chairman Ben Bernanke.
Somewhere on the Eastern Seaboard – Prisons are easier to enter than Visa's top-secret Operations Center East, its biggest, newest and most advanced U.S. data center.
The improving U.S. economy means more industries willing to spend on advertising, and that's good news for CBS.
Stocks closed at session highs Monday, logging their best one-day rally in almost two weeks, boosted by Ben Bernanke's earlier comments that the Fed may continue its easy monetary policy if the jobs market continues to show signs of weakness. Stocks are on track to post their best quarter since 1998.
Despite the fact that 13 percent of iPhone purchases are being made at Best Buy, the relationship between Apple and the electronics retailer may be doing more harm than good, Brian Nagel, senior equity research analyst at Oppenheimer and Co., told CNBC.
Here is what "Mad Money" host Jim Cramer is watching next week.
Given Apple’s stellar start to 2012, investors may be comfortable going all in on the tech giant. Concentrated exposure, however, can create headaches. In the event of an Apple slip-up, these exchange-traded funds can help nervous investors defend themselves against future rocky conditions.
The Hunger Games doesn't open nationwide until Friday but already the move is white hot. Does that mean these related stocks are about to catch fire, too?