UPS, embarrassed by deliveries that failed to reach clients in time for Christmas, may have a shrunken fleet of jets to blame. The WSJ reports.
StellaService, which rates retail customer service, scored sites on meeting promised delivery dates on holiday orders.
Web sales are up—along with returns. Here are some of the toughest and the most lenient return policies for gifts bought online.
Holiday shipping deadlines are fast approaching, but shoppers may have until Christmas Eve to place—and receive—Christmas orders.
Some retailers desperate for sales and customer loyalty have begun training their employees in the art of bargaining with customers. The NYT reports.
The second storm of the holiday season is making its way through a wide swath of the nation just as the shopping crunch intensifies.
Experts have begun to see the return of the aspirational shopper, but she doesn't spend as freely as she did before the recession.
From unique pop-up stores to online marketplaces, shoppers this holiday season have more choices when it comes to seeking "Made in USA" goods.
The service has become a major force in holiday retail, helping consumers find products and stores market to the right consumers.
Clothing retailers are adding more in-store bars, encouraging shoppers to mix Happy Hour and holiday errands.
A shorter holiday calendar could send frenzied shoppers to physical stores for last-minute purchases, taking some sales away from e-commerce.
Stay up late or sleep in? More Black Friday shoppers abandon early morning hours in favor of sleep.
Think of Black Friday doorbusters as a starting point. Here's how you can save even more.
High-end retailers are doing well, but low-end stores are cautious and very promotional.
With consumers expected to do more of their holiday shopping online than ever, Amazon stands to benefit, but can the online giant keep this advantage forever?
Is there a big reason to sell stocks? Not right now. Everyone is more scared of missing the upside.
Some of the names on the move ahead of the open.
Companies making headlines after the bell.
Gap’s high-end activewear brand Athleta could emerge as the biggest winner from Lululemon’s quality control questions.
U.S. stock index futures pointed to a mixed open on Wall Street on Thursday following dovish remarks from U.S. Federal Reserve Vice Chair Janet Yellen.