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What if I forgot my password?
To recover your password for CNBC.com click here.Back to Top
Do I need to have Windows Media Player installed to view video on CNBC.com?
Yes. Windows Media Player is required (version 9 and above). To check your version, open the player, click on the small triangle at the top right of the player, select "Help," and then "About" from the top toolbar. You can also download the latest version of Windows Media Player at the Microsoft's Download Center.
Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is Internet traffic congestion. There is a limit to the amount of information able to pass through your Internet connection, and if you exceed this, the player will "buffer" the data until it can pass.
Can I share CNBC.com video with others?
CNBC.com allows the email of videos to others or the copy and paste of a selected videos URL. Simply click on the share button next to any video of interest on the video page. Please note that CNBC.com videos are available for free for 6 months.
I can open player, but I cannot see any videos?
A browser error may have occurred or an application error may be causing the problem. Try closing the player, and then reopen it.
If you are using a Firefox version 1.5 browser you will require a plugin. Click here to get the plugin.
Additionally, your Internet Service Provider could be experiencing problems with its servers. If you cannot view other pages on the Internet, and if the problem persists, you should contact your Internet Service Provider for assistance. However, if you can access the player on another machine or other people can view it, it may be a problem with your browser cache.
To clear your browser cache on a Microsoft Windows PC:
In Microsoft Internet Explorer:
Click on Tools, then choose Internet Options.
is optional.
cache.)
My pop-up blocker won't let me watch video. How can I fix that?
Pop-up blockers may prevent a video player from opening. Setting your pop-up blocker to allow pop-ups from CNBC.com will fix this problem. Many pop-up blockers can be modified via a "settings," "options," or "block/allow" button.
Does CNBC.com support the use of Firefox browsers?
Yes. A plugin is currently required to view video on CNBC.com using Firefox version 1.5. Click here to access the plugin.
What is a browser cookie?
A browser cookie is a small text file placed on your computer by a Web site you visited. Some Web sites use browser cookies to recognize repeat users. This helps repeat users bypass login or registration pages.
Cookies are not programs. They cannot damage your system or files. Generally, cookies work by assigning a unique number to each user that has no meaning outside the site that placed the cookie. In other words, you are not identified personally; we only track number randomly assigned to you.
I am having audio difficulties when viewing video. How can I fix this?
Poor audio can result from multiple sources. Internet traffic congestion is the most common cause of pauses or stops, though high CPU usage on your computer or low speed connections can also result in similar issues.
Receiving no audio transmission is generally an indicator that your speakers or system volume have been muted. Make sure that your audio is enabled and that both your system volume and Windows Media Player volume have the "mute" function disabled.
What are the minimum computer specifications to view video on CNBC.com?
Windows
What are the preferred bandwidth requirements for CNBC.com?
A high-speed Internet connection for optimal user experience. Broadband connections include cable Internet, DSL, ADSL, SDSL, T1, Fractional T1's, T3, some satellite Internet connections, and OC3+. Please note that DSL light and wireless connections may experience slower loading if bandwidth is unavailable.
What about firewalls?
A firewall is software designed to be your first line of defense to prevent hackers and other unauthorized users from accessing your computer and files. If you believe that your personal firewall is blocking transmission of video, please review the information below to allow CNBC video to stream.
Norton Personal Firewall (NPF) or Norton Internet Security (NIS):If you have another brand of firewall, adjust any of the above settings per its control interface. Pay particular attention to any Ad Blocking settings, or turn off third-party Ad Blocking software if you have any running.
Go to Firewall Settings > Set slider to Medium > click Custom Level button and make sure your ActiveX Control Security is set to none.
Norton Personal Firewall (version 2004 or newer):
Go to Settings > Ad Blocking > Turn Off
Norton Internet Security (version 2004 or newer):
Go to Norton AntiSpam > Ad Blocking > Turn Off
Norton Personal Firewall (version 2003 or older):
Go to Internet Zone Control > Trusted > Add CNBC.com to the list of trusted sites.
Norton Internet Security (version 2003 or older):
Under "Settings" locate "Ad Blocking" > switch it to "OFF"
I work within a secure network. How could this affect my viewing?
Some corporate networks and Internet Service Providers block video transmissions by use of a firewall. If you cannot see video clips (even though your system meets the system requirements noted above), you may want to contact your Internet Service Provider or network administrator to see whether a security firewall is blocking video transmission.
What quotes are available?
CNBC.com provides U.S. stocks and indexes as well as international indexes. Data is delayed at least 15 minutes unless noted with a lightning boltfor real-time snapshots.
What market indices are available?
All major global indexes are available, please review our Symbol Guide for a complete list. The Symbol Guide can be found on our Investing Tools page. To go there click here.
Does CNBC.com offer real-time, dynamically updating quotes?
CNBC.com data is delayed at least 15 minutes unless noted with a lightning bolt
Can I include options in my portfolio?
The inclusion of options data is currently not a supported feature.
What is a dashboard?
A dashboard page displays all of the Watchlists you have currently setup.
How do I setup a watchlist?
CNBC.com Watchlists are available to registered viewers to track your securities. Symbols are added by entering them into the Enter Symbol(s) text box and clicking on Add.
What do I do if I think a quote or chart is incorrect?
If you feel a quote of chart is incorrect click on the Contact Customer Care link above and provide as much detail as possible.
How can I find a symbol?
Search for stock symbols using the quote search at the top of each page. All major global indexes are available within our Symbol Guide.
What is Digg?
Digg allows the viewer to send a story or blog to Digg.com, which is a third party aggregator of popular news and blogs on the Internet.
What is Del.icio.us?
Del.icio.us is a third party aggregator which allows the sharing of web page favorites within their community.
Broken link found on the site?
To report a broken link please provide the URL of the page that contains the non-working link as well as any additional relevant information. Please utilize the Contact Customer Care link above to relay this information.
What is your cancellation policy for CNBC Plus?
You can cancel your CNBC Plus subscription at any time, effective at the end of any paid month. If you have any specific questions or concerns about our cancellation policy, please contact CNBC Customer Care at customercare@support.cnbc.com and we will address them promptly.
How do I cancel my CNBC Plus subscription?
To cancel your CNBC Plus subscription please visit our Member Center and select the Unsubscribe option.
Which credit cards can I use?
CNBC.com accepts the following credit cards: American Express, MasterCard, and Visa. Visa or Mastercard Check Cards or ATM Cards are also accepted.
Where on my credit card is the security code?
Typically, this 3 or 4-digit code is located on the back of your card, inside the signature area. Typically the signature panel will have a series of numbers, but only the last 3 or 4-digits make up the CVV2 code.
My credit card number and/or address has changed. How do I edit my account?
To update your account information please visit our Member Center. A link to the Member Center is located at the top right of each CNBC.com site page.
Do you have a symbol guide?
Yes. To go to the symbol guide click here.
Do you have a glossary of financial terms?
Yes. To go to the financial glossary click here.
What are the benefits of registering for CNBC.com?
CNBC.com registered users can personalize CNBC tools such as the CNBC Desktop ticker and watchlists.
Why subscribe to CNBC Plus?
CNBC Plus provides subscribers with access to over 25,000 video archives as well as three live commercial free video streams.
Will my personal information be secure at CNBC.com?
We at CNBC take your personal security very seriously and have followed best practices to insure your information is protected. Please refer to our Privacy Policy for more details.
What is a blog?
A blog is a Web site where entries are made in journal style with the newest entries displayed first. Blogs often provide commentary or news on a particular subject.
Does CNBC.com require a Java plugin?
A Java plugin is required to view tick by tick charts, streaming updates, and economic indicators at CNBC.com. Should you attempt to view these features without the Java plugin installed, you will be prompted to go to their download center to obtain the required software. CNBC.com will also detect if a Java plugin is not present on your computer and display a message at the top right of the home page next to the Member Center. Please note that plugin dowload may not be sucessful if you do not have administrative rights to your computer. To download the most updated version of Java click here.
What is a permalink?
A permalink is a permanent link associated with each blog post that allows you to share the entry with others. Clicking on "Permalink" will direct you to a page where you can copy, paste and email the URL. URLs are at the bottom of these pages as well as in the address bar of your browser.
Who posts blog comments on CNBC.com?
Blog comments are written by our users and selected and posted by CNBC.com editorial staff. Posted comments may be edited by CNBC.com.
What are the Terms of Service for CNBC.com?
There is a link to the Terms of Service at the bottom of every CNBC.com page.
What is CNBC's Privacy Policy?
There is a link to our Privacy Policy at the bottom of every CNBC.com page.
What shows currently provide SMS alerts?
SMS alerts are provided for the following shows:
How do I set up SMS alerts for Fast Money?
To setup SMS messaging please follow the following steps.
General Instructions:
From your mobile phone, PDA or wireless device, text FM to 46833
Specific Instructions:
To send a text from your mobile phone:
To send a text from your Blackberry:
You will continue to receive the daily alert at 4:30 pm EST, Monday-Friday.
How do I set up SMS alerts for Mad Money?
To setup SMS messaging please follow the following steps.
General Instructions:
From your mobile phone, PDA or wireless device, text MM to 46833
Specific Instructions:
To send a text from your mobile phone:
To send a text from your Blackberry:
You will continue to receive the daily alert at 7:15 pm EST, Monday-Friday.
How do I set up SMS alerts for Power Lunch?
To setup SMS messaging please follow the following steps.
General Instructions:
From your mobile phone, PDA or wireless device, text PL to 46833
Specific Instructions:
To send a text from your mobile phone:
To send a text from your Blackberry:
You will continue to receive the daily alert at 11:30 am, Monday-Friday.
How do I stop my SMS alerts?
To stop CNBC SMS messaging for multiple shows please text STOP to 46833. To stop a specific show please follow the instructions below. Your request may take 48 hours to process.
How much does text messaging cost?
Standard Mobile Operator Text Message fees to send or receive may apply so check with your respective carrier for more details. To Stop at anytime, send STOP to 46833 or HELP for more info. For additional help, call 866-375-2127. Participating carriers: Alltel, Boost, AT&T Mobility, Midwest Wireless, Nextel, Sprint, Suncom, T-Mobile, Verizon Wireless, Virgin Mobile.
How much does Mad Money ringtones cost?
The cost for Mad Money ringtones is $1.99 per ringtone selected.
How do I get charged for Mad Money ringtones?
Your wireless carrier will place the one-time $1.99 charge per ringtone downloaded on your monthly bill.
What type of phones do Mad Money Ringtones work on?
If you can receive text messages, download TrueTone / Voicetone ringtones, and belong to a participating carrier, you can enjoy Mad Money ringtones. If you are unsure about your phone's ability to receive text message and download content, contact your carrier.
Can I get Mad Money Ringtones with my wireless carrier?
We currently support the following carriers: AT&T (formerly Cingular), Sprint, Verizon Wireless, T-Mobile, Virgin Mobile. Other carriers may be added in the future.
My phone only supports polyphonic ringtones, will I be able to download Mad Money Ringtones?
All of our ringtones are in a TrueTone / Voicetone format, so if you know your phone only supports polyphonics, a Mad Money ringtone will not work on your phone.
What is the CNBC icon for Blackberry?
You can place a CNBC icon on your BlackBerry, which appears on the main screen near your other icons, such as Email, Calendar, and Internet Browser. Whenever you turn on your phone or return to your main screen, the CNBC icon will appear. By clicking on the CNBC icon, you are taken to the CNBC mobile internet site, where you can get stock quotes, business news, markets data and more.
How do I get the CNBC icon on my Blackberry?
Open your mobile internet browser (BlackBerry browser or Internet Browser), select "Go To…" and type in: http://bb.cnbc.com Then follow the instructions to download. In less than a minute the download will be complete, and simply return to the main screen of your BlackBerry and you will see the CNBC icon. Whenever you click on the CNBC icon, you will be taken to the CNBC mobile internet site, where you can get stock quotes, business news, markets data and more.
I placed a Mad Money ringtones order. Where do I find the message to retrieve my order?
Every device handles this message differently. All Sprint devices will get the message in their text messaging inbox. Motorola users will get the message in their "Browser Messages" section. Most Nokia users will receive it in "Service Inbox". LG users will get the message as a "Push Message".
What is RSS?
RSS stands for "Really Simple Syndication." It’s a way for CNBC.com to send updated headlines and blog posts to you. Setting up RSS feeds supplies the ability to pull the news information you are interested in seeing from a variety of different websites into one location without having to visit the websites you have taken the feed from. Click here to review some more basic information about RSS.
How do I begin using RSS feeds?
You will need something called a news reader.
News readers check the feeds you have selected and provide you with any updated RSS content. There are many different versions of RSS readers. Below please find links to a few:
Web:
Windows
MAC OS:
Can I add a CNBC.com RSS feed to my RSS Reader?
Yes. Instructions will vary slightly based upon the Reader you choose. Clicking on the RSS symbol within CNBC.com content will provide you with the web address (URL) necessary to add our feed to your Reader. The help documentation within the Reader you choose should be able to specifically identify these process steps.
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