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JetBlue CEO Tells CNBC: 'We Did a Horrible Job'

Thursday, 15 Feb 2007 | 5:56 PM ET

A day after the worst public relations setback in JetBlue Airways' brief seven-year history, the chief executive of the upstart airline told CNBC the situation "spiraled out of control" as passengers were left waiting on planes for more than 10 hours due to bad weather.

JetBlue's Damage Control
A closer look at what went wrong when storms grounded JetBlue passengers for more than 8 hours, with David Neeleman, JetBlue Airways CEO and CNBC's Maria Bartiromo

"Basically we didn't do a good job; we did a horrible job, actually, of getting our customers off those airplanes," said CEO David Neeleman, appearing on CNBC's "Closing Bell" Thursday. "We're going to work really hard to make sure it never happens again."

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  • With almost 30 years experience in business television, Bill Griffeth is co-anchor of the 3 p.m. ET hour of CNBC's "Closing Bell."

  • Kelly Evans

    Kelly Evans is an on-air correspondent, reporting across CNBC's business day programming. She is co-anchor of CNBC's "Squawk on the Street."