Passenger "Rights" -- Or Govt. Gone Wild? Viewers Speak
From time to time, CNBC asks our viewers to speak out on an issue at the forefront of the news.
Some in U.S. Congress are discussing a so-called Passenger "Bill of Rights," which would legally bind airlines when their craft are delayed. Is this a good idea? Or merely an example of "Government Gone Wild"?
Here's how you responded:
"Let the marketplace control this. As a customer you have the option of not using their services. This is one more bad idea in the long list of ideas by Congress."
- Tom S.
"The airlines are in the service industry and the vast majority have been doing an extremely poor job of providing the service. It's time to bring the hammer down hard on them."
- Kyle F.
"This is a great example of 'your tax dollars at work.' At the end of the day, this will only result in more law suits and higher travel costs. Our government could focus on health care, alternative energy, world peace..."
- Curtis G.
"Creditable airlines already have policies and procedures in place for just such a JetBlue situation. The airline I fly for established a series of flight recovery procedures both pre-flight and post flight several years ago and JetBlue is only now catching up. You can't legislate good customer service."
- R. Olsen
"A national passenger bill of rights is a must. If it is a law that passengers must follow the pilot-in-command's decisions to include not being able to opt out of the flight, or get off the aircraft after sitting on the ground in bad conditions for hours, then the government is already involved..."
"As an airline pilot with a major airline, 31 years of experience, the majority of delays are the result of the current Air Traffic Control system incapable of dealing with traffic. A single thunderstorm on an arrival route into a major hub causes major delays eleswhere in the country. Why should the airlines be required to compensate passengers for delays that are beyond their control? ... Involve the goverment, you must be kidding."
- Richard D.
"Government needs to stay out of running the business. Let the consumers dictate the success or failure of the business. Business knows what needs to do to correct their failures in order to bring back their customers. If not, they will go out of business."
- Jerry M.
"The government is out of control. It is just reacting to the latest news."
- Lynn H.
Salt Lake City, Utah
"Of course a 'travelers' bill of rights' makes sense. 'Government gone wild?' ... We have a government gone wild..."
- Steven D.
"Now that most planes are full, once a weather delay ripples through the system it causes disaster. You cannot be rebooked in a timely manner because all the flights are full. Government trying to legislate customer service is like government trying to legislate price controls: It won't work."
- Dave S.
"Unless there are some financial teeth in this "Passenger Bill of Rights" then all this is just grandstanding. Waivers for weather or equipment just gives an airline the excuse it needs to keep doing what they have already been doing."
- Mike R.
"Absolutely, federal government gone wild! No way should our elected officials be sticking their noses into private industry in this manner. If they would take care of the business they are supposed to be minding, they would have more than enough to do!"
- Clarence S.
"Yes, we deserve a Bill of Rights because the companies themselves will not act in the spirit of Fair Practices."
- Bill K.
New York City, N.Y.
"Government gone wild! The airlines need to police themselves. If no success, then individuals can bring their own lawsuits. No need at this point for government to get involved, yet."
- Frank F.
"The less government is involved, the better, in this situation. Market conditions, level of service will take care of the problem."
- Ed K.
Ormond Beach, Fla.
"It’s sad that we have to legislate 'common sense.' ... When a plane has landed at its destination, any delay over one hour getting to a gate means someone isn’t working hard enough or empowered enough to 'do the right thing' and get those people off the plane."
- Renee D.
"How about we let the market settle the problem? If an airline fails to do the right thing, it surely should go out of business, as so many have in the past. Where are Pan Am, Braniff, Easter Airlines, etc.?"
- Harry B.