"We are working on any issues on an individual basis with customers who were impacted," said Michael Coe, a spokesman for AT&T, the Apple device's exclusive carrier. Nearly all customers have been able to activate their phones within five to eight minutes, he said.
Without activation, not even the phone's alarm clock works, leading some unhappy customers to joke that their inactive iPhones are little more than expensive paperweights.
AT&T attributed the problems to overloaded servers as large number of customers tried to activate their phones over the weekend. After being hit with the initial onslaught, AT&T made technical adjustments to its activation system so that new users wouldn't face the same delays, Coe said.
Customers with corporate accounts might also experience delays because AT&T needs authorization from the telecommunications manager at their company to switch them to an individual account, he said.
Rob Enderle, an industry analyst with The Enderle Group, said the activation problems probably won't hurt iPhone sales. "This kind of thing is not unusual when you have this number of people
trying to buy something all at once," Enderle said.