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Home Depot to Lay Off 950, Abandon 3 Call Centers

Home Depot is cutting 950 jobs and closing three call centers that handle orders for home installation, a spokesman said.

Home Depot
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Home Depot

The world's largest home improvement store chain plans to shift the work from those centers to its stores, a move that will improve customer service, spokesman Steve Holmes said. The affected employees were notified Monday, he said.

The call centers that will close Jan. 28 are in Chicago, Dallas and Tampa, Fla. Home Depot will have eight call centers left in North America, Holmes said.

There are no plans to close those centers. In March, a Home Depot call center in Addison, Texas, closed, cutting 550 jobs, he said.

Atlanta-based Home Depot employees roughly 350,000 people and operates more than 2,227 retail stores in the United States, Canada, Mexico and China.

The call centers give price quotes and complete orders for customers who go into stores and order flooring and other types of home installations, Holmes said.

In September, Home Depot said it planned to close its 11 Landscape Supply stores -- geared for professionals and project-oriented do-it-yourselfers -- as part of the company's efforts to focus on its core retail business.

The stores, the first of which opened in 2002, included a greenhouse and sold products including interior plants, chemicals, pavers and irrigation supplies.

They also offered landscaping tool rental. Closing them affected about 380 employees.

Home Depot also sold its wholesale distribution business, HD Supply, to a group of private equity groups for $8.5 billion. The sale was completed in August.

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