More Videos- Cheap Gas, Cheap Gifts
- Revenge of the Gangsta Nerds
- It's Beginning To Look A Lot More Riskless
- Topless Business Is Taking Off
- Gambling Drunk, Texting to Live And America's On Sale - Your Emails
- The Lloyd's Prayer, Leggo My Eggo, Plate Hate & Your Emails
- Help Wanted—Please Run $4 Billion University
- Madoff—The Holiday Drink
- Drugs, Booze and Vegas
- Happy World Toilet Day
MOST SHARED
- Commercial Property Fears Are Overblown: Zell, LeFrak
- Pending Home Sales Have Record Rise; Construction Flat
- AIG Slashes US Debt Under Deal With New York Fed
- Retailers 'Friend' Facebook as Marketing Budgets Shrink
- US Manufacturing Grew Less Than Expected in November
- Farrell: Forget About Dubai—Worry About This
- S&P Stocks Trading at New 52-Week Highs
- Somali Sea Gangs Create Pirate Stock Exchange
- Stocks Likely Don't Need Santa to Keep Rally Going
- Ford, GM, Toyota US Sales Up, But Chrysler Falls
- Larry Kudlow's Open Letter to Tiger Woods
- AIG Slashes US Debt Under Deal With New York Fed
- Commercial Property Fears Are Overblown: Zell, LeFrak
- Trump: Time to Force Banks to Start Lending
- Seamstress Fined $5.7 Million for Insider Trading
- Super Fantasy Christmas Gifts of 2009
- Accused Ponzi Schemer Rothstein Arrested
RSS FEED
Funny Business
Text Size 
 |
AP |
] a lot. I like it. Very low expectations, just cheap, reliable service. But they have a new boarding system which is supposed to be an improvement over the one that's worked fine for decades. Southwest does not assign seats. Instead, when you check in you get a boarding pass stamped A, B, or C. The A's board first, then the B's, then the C's. And each letter has its own line to stand in.
Now, though, the lettered lines are gone, replaced by numerical signs spaced every five feet along the boarding area. When you check in, you still get a letter, but also a number. So if you have A-26, you're supposed to line up below a numerical marker saying 26-30 when they call for the "A's."
Can I tell you how confused people are? It's worse than going metric overnight. The customer service rep has to spend ten minutes explaining where people need to stand, and people are still puzzled. It doesn't seem to speed boarding either.
I suspect we'll be hearing the ten-minute explanation for the next ten years and people STILL won't get it (do you know there are people who still show up at the airport and don't know they have to have liquids in small containers in a plastic bag?)
I sure hope someone didn't earn their Six Sigma Black Belt on this one.
The airline's slogan has been "You are free to move about the country." Moving about the terminal is another matter.
Comments? Funny Stories? Email
Data is a real-time snapshot *Data is delayed at least 15 minutes