The day before our shoot at the Palms Casino, we had lunch at one of their restaurants. I mentioned to the hostess that we'd be shooting Gavin Maloof the next day. "Gavin? He's in here all the time", she said. The next day I was at another Palms restaurant ordering lunch for our crew and mentioned Gavin again.” Gavin’s here now," the waiter said, "Do you want to meet him?" I said no, I didn't want to intrude, and I'd wait until our interview time. "Just a sec" the waiter said and took off.  A moment later he returned, "Gavin says come on back". How many casinos have a co-owner on a first name basis with the staff, hanging out in the casino restaurants, accessible to everyone, and happy to meet you any time?  Somehow in their upbringing, along with a fierce business instinct, the Maloof brothers acquired a gentle way with people. All the Vegas casinos have the same dizzy gambling energy, and you'll still probably lose some cold cash if you gamble, but the Palms has a warm way of making you feel a little more at home, whatever your luck may be.