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Apple Hits Activation Snags With Some New iPhones

Reuters
Friday, 11 Jul 2008 | 3:21 PM ET

Many eager U.S. buyers of Apple'snew iPhone left stores Friday frustrated because their new gadgets did not work due to problems activating service.

A group who are calling themselves "iWait", wait to purchase an Apple iPhone outside of an Apple store in Walnut Creek, Calif., Wednesday, June 27, 2007. The iPhone is planned to go on sale Friday. (AP Photo/Paul Sakuma)
Paul Sakuma
A group who are calling themselves "iWait", wait to purchase an Apple iPhone outside of an Apple store in Walnut Creek, Calif., Wednesday, June 27, 2007. The iPhone is planned to go on sale Friday. (AP Photo/Paul Sakuma)

A spokesman for AT&T, the sole U.S. carrier for the iPhone, blamed problems synchronizing the phone with Apple's iTunes online music and software store. Apple representatives had no immediate comment.

"It's pretty lousy. It was not a very Apple-like experience," said Frank Beacham, a 60-year-old writer who was left with what was essentially a useless phone after he had waited an hour inside a Manhattan Apple store after having been in line for four hours outside.

AT&T spokesman Michael Coe said Apple was working to resolve the problem but declined to give a timeframe.

"That's a good question for Apple," Coe said.

Earlier in the day, many customers had left New York stores pleased that it had taken only 15 minutes to activate their new iPhones, which combines a music and video player, cellphone and Web browser.

But by mid-afternoon, many were annoyed.

"My phone's not working. So now my old phone doesn't work and my new phone doesn't work. I'm going to have to find a pay phone. Do they still make pay phones?" said Deena Hadi, 23, a marketing analyst in New York.

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