FairPoint: E-mail problems to be fixed by weekend

CONCORD, N.H. - FairPoint Communications Inc. says customer problems with its e-mail and Internet service in northern New England should be fixed by the weekend.

FairPoint communications manager Jill Wurm, says about 10 percent of their customers had problems switching to a FairPoint e-mail account when the company took over phone and Internet service from Verizon Communications Inc. last week. She says some issues are simple, like retrieving a forgotten password, and can quickly be fixed over the phone. Other issues, like finding lost account information, could be resolved on Thursday when FairPoint transfers another round of digital files.

The company has been bombarded with calls since the cutover, making it hard for customers to get through. Wurm says the company heard about the call backlog and has increased the number of people handling calls and working the online help desk.

At the height of the problems, FairPoint Communications received more than 13,000 calls in three days.

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