By The Numbers
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Do Happy Employees Increase Shareholder Value?
Working Mother Magazine unveiled today its list of the 100 Best Companies that support working families, and as more companies realize the benefits of employees' satisfaction, do shareholders gain from it?
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Among some of this year's findings, the survey revealed that despite the recession, about 93% of the companies included on the list managed to maintain or even increase budgets for employee assistance programs and flextime schedules.
But we wanted to know, do happy employees benefit the shareholder? Do those additional costs taken by companies to keep their employees happy translate into higher consumer value in the long-term?
"Companies that treat women and employees as irreplaceable assets (i.e., invest in them) understand a very simple and critical truth - an organization is a sum total of their people not their processes. As a result, these companies get a higher return on investment and overall shareholder value," explains Lior Arussy, CEO of Strativity, a customer experience and employee engagement consulting firm.
And while employee satisfaction is not the only factor affecting the performance of a company's stock value, many investors look at this metric for clues related to productivity, customer service, and other variables that directly impact a company's performance, brand loyalty, and ultimately consumer value.
The table below provides a sample of this year's Working Mother 100 Best Companies, and how their shares performed since the end of the survey and year-to-date.
2009 Working Mother Best Companies |
| SYMBOL | COMPANY NAME | LAST | % CHG. SINCE 3/6/09 | YTD % CHG. |
| ABT | Abbott Laboratories | 46.8 | -0.3 | -12.4 |
| ALL | Allstate Corp | 30.1 | 106.9 | -8.1 |
| AEP | American Elec Pwr Co Inc | 31.6 | 27.5 | -4.9 |
| AXP | American Express Co | 34.1 | 232.7 | 83.9 |
| TWX | Time Warner Inc | 30.4 | 35.6 | 36.3 |
| AZN | AstraZeneca PLC | 46.3 | 51.0 | 12.8 |
| ADP | Automatic Data Processing | 39.3 | 18.1 | -0.2 |
| BAC | Bank of America Corp | 17.7 | 462.1 | 25.3 |
| DISCA | Discovery Communications | 29.6 | 96.0 | 109.3 |
| DD | DuPont | 34.0 | 101.4 | 34.3 |
| LLY | Eli Lilly and Co | 32.7 | 16.9 | -18.8 |
| FHN | First Horizon National | 13.7 | 83.1 | 37.4 |
| FRE | Freddie Mac | 2.1 | 486.1 | 187.7 |
| GE | General Electric Co | 17.1 | 142.4 | 5.7 |
| GIS | General Mills Inc | 61.1 | 19.9 | 0.6 |
| GSK | GlaxoSmithKline PLC | 39.6 | 37.8 | 6.3 |
| GS | Goldman Sachs Group Inc | 183.8 | 143.0 | 117.8 |
| COP | ConocoPhillips | 46.7 | 32.2 | -9.8 |
| CSCO | Cisco Systems Inc | 23.4 | 65.1 | 43.7 |
| C | Citigroup Inc | 4.6 | 350.5 | -30.8 |
| CL | Colgate Palmolive Co | 75.4 | 65.6 | 10.0 |
| CS | Credit Suisse Group | 56.5 | 180.9 | 99.6 |
| DELL | Dell Inc | 15.8 | 88.6 | 54.2 |
| DB | Deutsche Bank AG | 77.4 | 231.5 | 90.1 |
| DEO | Diageo PLC | 64.0 | 48.0 | 12.8 |
| HPQ | Hewlett-Packard Co | 47.1 | 74.5 | 29.7 |
| IBM | Intl. Business Machines | 121.7 | 41.8 | 44.6 |
| INTC | Intel Corp | 19.6 | 58.3 | 33.9 |
| JNJ | Johnson and Johnson | 60.8 | 26.8 | 1.7 |
| JPM | JPMorgan Chase and Co | 45.4 | 185.1 | 43.9 |
| K | Kellogg Co | 48.4 | 30.3 | 10.4 |
| KFT | Kraft Foods Inc | 26.4 | 22.2 | -1.6 |
| MAR | Marriott International Inc | 27.7 | 121.0 | 43.5 |
| MA | MasterCard Inc | 222.9 | 56.5 | 55.9 |
| MRK | Merck & Co Inc | 31.6 | 38.8 | 3.8 |
| MET | MetLife Inc | 39.0 | 219.4 | 12.0 |
| MSFT | Microsoft Corp | 25.5 | 67.0 | 31.2 |
| MS | Morgan Stanley | 32.6 | 89.5 | 102.9 |
| NTRS | Northern Trust | 58.6 | 23.7 | 12.5 |
| NVS | Novartis | 49.2 | 41.5 | -1.2 |
| PSO | Pearson | 12.8 | 40.8 | 34.0 |
| PFE | Pfizer Inc | 16.7 | 31.4 | -5.5 |
| PNC | PNC Financial | 47.1 | 154.3 | -3.9 |
| PFG | Principal Financial | 27.7 | 355.4 | 22.6 |
| PG | Procter & Gamble Co | 57.1 | 24.9 | -7.6 |
| PRU | Prudential Financial Inc | 52.3 | 359.2 | 72.6 |
| SNY | Sanofi-Aventis | 37.8 | 51.1 | 17.6 |
| TXN | Texas Instruments Inc | 24.0 | 63.2 | 54.8 |
| MHP | McGraw-Hill Companies | 26.7 | 51.5 | 15.0 |
| VZ | Verizon Communications | 29.4 | 7.8 | -13.3 |
| WLP | Wellpoint Inc | 53.7 | 71.0 | 27.5 |
| Average % Gain | 106.5 | 29.8 | ||
| S&P 500 | 28.1 | 18.5 |
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