Lithium Customers Share Best Practices for Lowering Support Costs at Enterprise 2.0 Panel will provide insight on the value of customer community solutions

EMERYVILLE, Calif., Nov 04, 2009 (BUSINESS WIRE) -- Lithium Technologies, the leading provider of Social CRM solutions to power the customer network, today announced Lithium customers, Hewlett Packard and Juniper Networks, will speak at the Enterprise 2.0 conference. The track session will cover lowering customer service costs via social solutions to help business managers learn more about how to leverage customer communities with maximum return on investment (ROI).

The Enterprise 2.0 Conference takes a strategic perspective, emphasizing the bigger picture implications of the technology and the exploration of what is at stake for organizations trying to change not only tools, but also culture and process. Beyond discussion of the "why", there will also be in-depth opportunities for learning the "how" that will help you bring Enterprise 2.0 to your business.

What: Enterprise 2.0 Session: Lowering Customer Service Costs Via Social Tools (#e2conf-46) http://www.e2conf.com/sanfrancisco/conference/by-day.php#1257310800 Speakers: Lois Townsend, Director, Social Media Strategy and Operations, Hewlett Packard Keith Redfield, Director eSupport, Juniper Networks When: Wednesday, November 4 1:00pm to 1:45pm pacific Where: Moscone North Convention Center San Francisco, California Register: For more information and to register, visit: http://www.e2conf.com/sanfrancisco/registration/ About Lithium Technologies Lithium is the leading provider of Social CRM solutions to power the customer network. Working with market leaders such as Best Buy, Sony, AT&T, Research In Motion Limited (RIM), Univision, and PayPal, Lithium is delivering the next generation of customer relationships by unlocking the value of the social customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf. As a result, businesses measurably improve their marketing and sales, accelerate innovation, and increase customer satisfaction. Lithium's platform is proven in high-volume, growth environments and provides the security, analytics, APIs, and multi-language support that enterprises demand.

Founded in 2001, Lithium is privately held with headquarters in Emeryville, California. For more information, visit: www.lithium.com SOURCE: Lithium Technologies CONTACT: Press Contact for Lithium: Elizabeth Crosta, 415.677.2713 [e-mail] Copyright Business Wire 2009 -0- KEYWORD: United States

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Marketing SUBJECT CODE: Conference