inContact Named Salesforce.com Premier Partner Cloud-based contact center leader named salesforce.com premier partner, bringing telephony solutions to salesforce.com's Service Cloud 2

SALT LAKE CITY, Nov 05, 2009 (BUSINESS WIRE) -- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand contact center software and agent optimization tools, announced that it has been selected for the premier partner program by salesforce.com. Completely integrated with the Service Cloud 2 and the Force.com platform, the combined inContact and Service Cloud 2 offering delivers the next generation of real time customer care solutions in the cloud for organizations of all sizes.

inContact will be showcasing its industry leading cloud-based contact center solutions and customer success as a gold sponsor at salesforce.com's upcoming user and developer conference, Dreamforce Global Gathering 2009, Nov. 17-20 in San Francisco. The 12,000 customers, partners and industry influencers attending the event will learn about the inContact software solutions during a breakout session hosted by Paul Jarman, inContact CEO, alongside representatives from Extra Space Storage, an inContact customer using the integrated Service Cloud 2 and inContact offering. The breakout session, "Combining Salesforce with inContact: the Leading SaaS Contact Center Platform," will be held Nov. 19 at 2:45pm.

"The Service Cloud is the next generation solution for customer service, leading the industry in market and customer momentum," said Kendall Collins, CMO at salesforce.com. "The Service Cloud bridges the gap between traditional contact center technologies and cloud computing platforms like Google, Facebook and Twitter. Having inContact as a premier partner is strategic to ensure rapid adoption of the Service Cloud. inContact has a proven track record of customer success and technology excellence." "We are very happy with the continuing advancements being made as a premier partner of salesforce.com," said Paul Jarman, inContact CEO. "Integrating our solutions and sales processes brings tremendous value to our two respective organizations and to our customers by providing quick deployments, rapid ROI and a scalable cloud-based model. We've already had fantastic success working with salesforce.com, and we look forward to the additional opportunities this expanded relationship will bring." About inContact inContact, Inc. (NASDAQ: SAAS) provides the market's leading on-demand customer contact center platform, inContact, to more than 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class contact center software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.) inContact(R) is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

SOURCE: inContact, Inc.

CONTACT: Media Contact: inContact, Inc. Heather Hurst Communications Director 801-320-3591 [e-mail] or Investor Contact: Feagans Consulting Neal Feagans 303-449-1184 Copyright Business Wire 2009 -0- KEYWORD: United States

North America

Utah INDUSTRY KEYWORD: Technology

Data Management

Internet

Networks

Software

Telecommunications SUBJECT CODE: Conference

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