GO
Loading...

Chase Site Still Crippled; Angry Users Vent on Twitter

AP and Reuters
Wednesday, 15 Sep 2010 | 1:15 PM ET

Problems at Chase's online banking service continued Wednesday.

The site went down Monday night and was down all day Tuesday. A Chase spokesman said service was restored early Wednesday, but later Wednesday morning the site again carried a message saying service was unavailable.

Chase, a commercial banking unit of JPMorgan Chase, has 16.5 million customers who bank online. Chase's ATMs and telephone banking services weren't affected.

Chase spokesman Thomas Kelly said Chase would work with any customers who had online bill payment deadlines they couldn't meet because of the outage.

Outraged bank customers took to their Twitter accounts to share their frustration.

Chase, the second-largest U.S. bank by assets, has more than 5,100 branches and 15,000 ATMs.

  Price   Change %Change
JPM MLP ETN
---

Banks

  • Discussing loan growth in financials and the drag of litigation on Bank of America's earnings, with Gerard Cassidy, RBC Capital Markets lead banking analyst.

  • Ken Moelis, Moelis & Company founder and CEO, discusses the public debut of his company on the NYSE and explains his boutique investment banking model. "Clients will want the flexibility of an independent, unconflicted advisor," Moelis says.

  • Discussing how to buy in volatile market conditions and the investment banking market, David Katz, Matrix Asset Advisors CIO, and Charles Bobrinskoy, Ariel Investments vice chairman & portfolio manager.