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Quick Changes 2011

Quiz: CNBC Quiz: Quick Changes for Business

Question 2 of 10

2) What technology allows a computer to interact with humans through the use of voice and speech recognition software.

  1. DTMF
  2. VAD
  3. IVR
  4. DVR
Correct!

Interactive voice response, or IVR, can respond with prerecorded or dynamically generated audio to further direct users on how to proceed.

Source: href=" http://www.voxeo.com/library/ivr.jsp" target="_blank">www.voxeo.com