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  • Mean Tweets: Managing Customer Complaints Wednesday, 22 Feb 2012 | 1:24 PM ET
    Close up of someone typing on a laptop.

    When an unhappy customer posts a complaint on a social media site such as Twitter, Yelp or Facebook, you are at an immediate disadvantage. The complaint, right or wrong — and, isn't the customer always right? — is out there for everyone to see.

  • When Bosses Attack, Send Them to the Gym Tuesday, 21 Feb 2012 | 2:47 PM ET

    When the boss is unhappy, everyone is unhappy. And when the boss goes to the gym, everyone in the office can breathe a sigh of relief. That’s the conclusion of a recent study, conducted by researchers at Northern Illinois University, that found that stress and abusive behavior can be diminished with moderate exercise.

  • Trademarks Take On New Importance in Internet Era Tuesday, 21 Feb 2012 | 12:02 PM ET
    Pretzel Crisps

    Brand experts and trademark lawyers say the value of simple, easily understood brand names has escalated in the Internet era because consumers are more likely to find such products while doing searches on the Web.

  • Don't Promote Employees Just to Fire Them Tuesday, 21 Feb 2012 | 11:39 AM ET
    laid off

    Because of downsizing and outsourcing, small to mid-size companies lack the depth of resources and employees who possess the high-level competencies required for leading other people. Rarely does a small company look for leadership aptitude when they are hiring for technical roles.

  • Retail's Changing. So Should You. Tuesday, 21 Feb 2012 | 10:15 AM ET
    retail sales

    Small retailers are in serious trouble. All over America, they have been pushed to the brink of extinction. The assault began with mall stores and continued with big-box super stores, but the final blow may come from aggressive Internet merchants.

  • Fear Factor Decreases for Cloud Computing Services Friday, 17 Feb 2012 | 2:43 PM ET
    Close up of someone typing on a laptop.

    Cloud computing services make it easier for companies to share, update and access files, both internally and externally. And small businesses are driving the move to the cloud.

  • Social Networks Transform World: Hoffman Friday, 17 Feb 2012 | 1:26 PM ET

    If you have a company, or an idea for a company, that can make an impact on people using social media, Reid Hoffman wants to talk to you. Hoffman, a partner at Greylock Partners and the executive chairman of LinkedIn, told CNBC Friday he sees a lot of opportunity for "great businesses" that create social networks that "can change people's lives."

  • Keeping up with the latest advances in the workplace isn’t easy. It’s not only workers who can fall behind. Entire businesses can, too. I know, because it happened to my company.

  • Small Businesses Use Social Media to Grow Friday, 17 Feb 2012 | 11:37 AM ET
    Twitter

    Wielded wisely, social media can help a growing business boost brand awareness, improve customer relations, garner market research, even bolster sales. As the number of people using social media rises, marketing experts say it's essential for even the smallest of companies to consider diving in.

  • Twitter Inc. on Thursday formally launched a service to allow small businesses to buy and place ads on the online messaging platform. Twitter hopes the new ad service will at least partially answer looming questions about its long-term business strategy.

  • Cutting-Edge Products for Your Pet Thursday, 16 Feb 2012 | 4:14 PM ET
    If you believe everything a pet owner could ever want or need has already been dreamed up, think again.Americans shell out more than to make their beloved pets happy. And if they can’t find just the right product to do the trick? Well, some entrepreneurial pet owners roll up their sleeves and create the product themselves.The result is a crop of small businesses that has sprung up around these products, and others that have expanded their offerings to meet pet-related interests.We asked the owne

    We asked the owners of innovative and quirky pet products about their inspiration, and the growing appeal of their products.

  • How Small Businesses Can Hurt the Economy Thursday, 16 Feb 2012 | 1:19 PM ET
    broke

    Few people have the perspective that business brokers do on just how close some small businesses can come to closing their doors. Transferring business ownership is a delicate process at best, whether the business is sold to a third party or handed off to the next generation.

  • 'Steady Improvement' For Community Banks: FDIC Head Thursday, 16 Feb 2012 | 12:25 PM ET

    Most U.S. community banks "are actually doing quite well" although they still face some challenges in this economy, the acting head of the Federal Deposit Insurance Corporation told CNBC Thursday.

  • The Year of the Health Tech Start-up Thursday, 16 Feb 2012 | 11:53 AM ET

    What’s with the focus on health? Given that the system in the U.S. is more or less a train wreck, there are simply a lot of problems that technology can fix — or at least that's what a new crop of entrepreneurs are hoping.

  • Why Linsanity Is Good for Small Business Thursday, 16 Feb 2012 | 8:53 AM ET
    Jeremy Lin #17 of the New York Knicks

    The economic and cultural effects of Jeremy Lin's breakout performance for the New York Knicks, have spread far and wide this week. But the biggest winners so far, aside from Knicks fans themselves, may be sports bars across the Big Apple.

  • Rodenator: Small Business vs. Small Critters Wednesday, 15 Feb 2012 | 4:50 PM ET
    Jane Wells with Rodenator

    One of the most popular booths at the World Ag Expo in Tulare, Calif., is Rodenator Worldwide. Why? You have to see it in action.

  • Community Banks A Better Partner For Business: Opinion Wednesday, 15 Feb 2012 | 2:33 PM ET

    Small businesses across the nation represent the belief that hard work and ambition will result in success. The financial crisis saw those dreams washed away. Now, as small businesses owners and entrepreneurs take steps toward recovery, they should seek out their local community-based financial institutions.

  • Retailer Grows Up, Along With His Business Wednesday, 15 Feb 2012 | 12:46 PM ET

    Bryce Phillips named his store Evo, short for evolution. And that's how he thinks about his business: always changing to stay relevant. His company evolved from a one-man shop selling merchandise from liquidators at the age of 12, to a full-fledged business with 120 employees.

  • Mom and Pop Investors Propping Up Home-Buying Market Wednesday, 15 Feb 2012 | 10:23 AM ET
    Rent

    Mom and pop investors are snapping up homes and condominiums to rent out all over the country. They're capitalizing on a confluence of events: depressed home prices, rising rents and strong rental demand. They buy cheap, collect rent to cover costs, and hope to cash out when home prices recover.

  • Startup Rate At Lowest Point On Record Wednesday, 15 Feb 2012 | 10:03 AM ET
    Open sign in window

    The Great Recession and its aftermath may have a lasting effect on entrepreneurship, as the rate of unemployed people starting businesses has hit an all-time low, according to a report by outplacement consultancy Challenger, Gray & Christmas.

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