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"CUSTOMER (DIS)SERVICE" WILL PREMIERE ON THURSDAY, JANUARY 5TH ON CNBC

(ALL TIMES ARE IN ET)

Thursday, January 5th:

9:00 PM CUSTOMER (DIS)SERVICE

12:00 AM CUSTOMER (DIS)SERVICE

"Customer (Dis)Service":

Customer (Dis)Service takes viewers right to the heart of the new global battlefield, where the customer and the corporation are at war. Mass consumption is at an all-time high and customers have more options than ever before, raising consumer expectations to new heights. At the same time, rapidly expanding corporations are looking to cut labor costs, outsourcing their customer service departments to the other side of the world. Face-to-face time between business and consumer is practically non-existent, and customer satisfaction has declined dramatically.

Are the corporations at fault for putting their bottom line ahead of customer satisfaction, or are consumers demanding too much from the corporations?

Whatever happened to good customer service?

About CNBC:

With CNBC in the U.S., CNBC in Asia Pacific, CNBC in Europe, Middle East and Africa, CNBC World and CNBC HD+, CNBC is the recognized world leader in business news providing real-time data, analysis and information to more than 390 million homes worldwide. The network's 16 live hours a day of business programming in North America (weekdays from 4:00 a.m.- 8:00 p.m.) is produced at CNBC's global headquarters in Englewood Cliffs, N.J., and includes reports from CNBC News bureaus worldwide. CNBC.com and CNBC Mobile Web (mobile.cnbc.com) offer real-time stock quotes, charts, analysis and both on-demand and live streaming video.

Members of the media can receive more information about CNBC and its programming on the NBC Universal Media Village Web site at http://www.nbcumv.com/mediavillage/networks/cnbc/