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Best Buy: The Big Box Fights Back

About the Show

Best Buy, the last man standing in the big box electronics showdown, is now fighting to stay relevant in a digital world. CNBC takes you inside the giant brick & mortar retailer as it evolves to compete in the virtual shopping universe.

In the world of consumer electronics, Best Buy is often considered the 'last man standing' — a title both flattering and daunting. What started as a local record store 45 years ago is now a national big box giant with more than 1100 stores. In recent years, the retailer has seen its profits dwindle, due to intense online competition, high overhead costs and declining sales. Best Buy has faced many challenges in its history but has always managed to bounce back. In an age when smart phone apps can compare prices on the spot, can this behemoth keep itself from becoming just a showroom for competitor's websites? CNBC Correspondent Tyler Mathisen goes behind the scenes of Best Buy during the Black Friday frenzy, profiles CEO Brian Dunn, meets the Geek Squad, and reports on how the big box is fighting back.

Web Extras

  • Best Buy: The Big Box Fights Back Wednesday, 18 Jan 2012 | 9:37 AM ET

    But will the $50 billion retailer’s counterpunches be swift and sharp enough to stay on top?

  • Inside the Geek Squad     Friday, 13 Jan 2012 | 12:00 AM ET

    From small business to centerpiece of a company's customer service program -- how the Geek Squad transformed Best Buy's image.

  • Best Buy's Achilles Heel     Friday, 13 Jan 2012 | 12:00 AM ET

    What some analysts see as Best Buy's potential pitfalls in a tough consumer market.

  • Best Buy in China     Friday, 13 Jan 2012 | 12:00 AM ET

    What Best Buy is doing to find success in the fastest growing consumer marketplace in the world.

Related Links

  • Best Buy Thursday, 3 May 2012 | 1:12 AM ET

Contact Best Buy: The Big Box Fights Back

  • Show Times

    Check the U.S. schedule for upcoming show times.

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