Notice of pending charges are buried in bank account consumer disclosures that average 69 pages, said Pew Health Group in areport released Friday. For consumers who complain, the banks require “binding arbitration” through industry channels, not independent regulators, a practice that Pew said discourages customers from being reimbursed.
“Consumers are expected to wade through long, confusing documents and may be subject to steep, unexpected fees,” said Pew project director Susan Weinstock.
The Pew Charitable Trusts unit tracked two dozen large banks and found their practices are “still risky” and misleading to consumers. The report gives consumers no specific advice on how to avoid the deception, but said the newConsumer Financial Protection Bureaushould find solutions as part of a probe of the fees it launched in February.
TheConsumer Federation of America, in a study released Thursday, said fees are continuing the rise, with some fees now over $35.
Major banks went on the defensive two years ago when consumer groups reported the financial firms were collecting tens of billions of dollars in overdraft charges. Some fees came from "robo-charges” automatically assessed to debit accounts to protect against still more charges for bounced checks. California’s attorney general brought a suit against Wells Fargo and cited casesin which “one overdraft into as many as ten overdrafts.”
Consumer agencies forced Wells Fargo, TD Bank and others to make payments to customers over hidden charges andchange practices. At the time, banks were already under fire for misleading practices in the collapse of the mortgage market. Studies showed overall bank charges were as high as $40 billion, and some saw a desperate attempt by banks to make up for massive loan losses and loss of income as proprietary trading restrictions hit.