Press Releases

Caribou Coffee Brews Up Supply Chain Improvements with Logility Voyager Solutions

Initiative Helps Boost Customer Service and Visibility Across Operations

ATLANTA--(BUSINESS WIRE)-- Logility Inc., a leading supplier of collaborative solutions to optimize the supply chain, today announced Caribou Coffee, the second largest company-owned premium coffeehouse operator in the United States based on the number of coffeehouses, has achieved impressive results with Logility Voyager Solutions™. In the first 12 months, Voyager Solutions has helped support Caribou Coffee’s aggressive growth initiatives across its three channels of business (retail, franchise and commercial), increased inventory turns by 20 percent and increased the company’s fulfillment service to above 99 percent.

Caribou Coffee needed to improve and systematize its buying process for bringing products into its distribution centers to drive better replenishment of its 585 locations and reduce in-store stock outs of consumables, ingredients and sellable end items. In addition, the company seeks to implement a sales and operations planning (S&OP) process and needed highly efficient processes executed with accurate data and forward visibility. To achieve these goals, Caribou Coffee turned to Logility Voyager Solutions to help more accurately project future demand, and synchronize supply and inventory levels to ensure the right supply chain resources are available to meet its customers’ needs at the right time and cost.

“To continue delivering the highest possible customer service while executing on our growth path, we needed to improve our supply chain operations,” said Karen Francois, director of strategic sourcing, Caribou Coffee. “We set forth aggressive goals for our supply chain including increasing capacity utilization up to 20 percent and decreasing our inventory by 25 percent. In the 12 months following our implementation of Logility Voyager Solutions, we found our product availability and buyer efficiency both increased and the solution has exceeded our expectations and given the Caribou team more visibility and focus.”

Since deploying Voyager Solutions, Caribou Coffee has consistently achieved a greater than 99 percent fulfillment service level, improved inventory turns 20 percent, while reducing excess inventory up to 25 percent. They have also realized a greater than 20 percent reduction in the value of its excess inventory. The sourcing team is able to devote its time more to strategic activities instead of focusing its efforts on developing and maintaining its demand and replenishment plans. Voyager Solutions also provides the foundation for Caribou Coffee’s S&OP organization.

“Caribou Coffee has quickly realized the significant benefits Logility Voyager Solutions can deliver to companies who see an opportunity to improve customer service while reducing costs,” said Mike Edenfield, president and CEO, Logility. “Growth creates additional supply chain challenges as new products are introduced and distribution volume, frequency and number of destinations increase. We are excited to be a part of Caribou Coffee’s growth plan and help the team effectively manage the added complexity more efficiently for both strategic and tactical forward-looking activities.”

Recognized industry-wide for its rapid implementation, quick ROI and ease-of-use, Logility Voyager Solutions is a comprehensive supply chain management solution suite which features performance monitoring capabilities to increase supply chain visibility and operational efficiency in key areas including demand, inventory and replenishment planning, sales and operations planning (S&OP), manufacturing planning and scheduling, supply and inventory optimization, transportation planning and management, and warehouse management.

About Caribou Coffee

Founded in 1992, Caribou Coffee Company is one of the leading branded coffee companies in the United States, with a compelling multi-channel approach to their customers. Based on the number of coffeehouses, Caribou Coffee is the second largest company-operated premium coffeehouse operator in the United States. As of July 1, 2012, the Company had 596 coffeehouses, including 188 franchised locations, in 22 states, the District of Columbia and ten international markets. The Company’s coffeehouses aspire to be the community place loved by guests who are provided an extraordinary experience that makes their day better. Caribou Coffee provides the highest quality handcrafted beverages, foods and coffee lifestyle items with a unique blend of expertise, fun and authentic human connection in a comfortable and welcoming coffeehouse environment. In addition, Caribou Coffee’s unique coffees are available within grocery stores, mass merchandisers, club stores, office coffee and foodservice providers, hotels, entertainment venues and e-commerce channels. Caribou Coffee is a proud recipient of the Rainforest Alliance Corporate Green Globe Award and is committed to operating practices that promote sustainability and environmental protection. For more information, visit the Caribou Coffee web site at

About Logility

With more than 1,250 customers worldwide, Logility is a leading provider of collaborative, best-of-breed supply chain solutions that help small, medium, large and Fortune 1000 companies realize substantial bottom-line results in record time. Logility Voyager Solutions is a complete supply chain management solution that features a performance monitoring architecture and provides supply chain visibility; demand, inventory and replenishment planning; Sales and Operations Planning (S&OP); supply and inventory optimization; manufacturing planning and scheduling; transportation planning and management; and warehouse management. Logility customers include Fender Musical Instruments, Hewlett-Packard, Parker Hannifin, Sigma-Aldrich, Verizon Wireless, and VF Corporation. Logility is a wholly owned subsidiary of American Software, Inc. (NASDAQ: AMSWA). For more information about Logility, call 800-762-5207 USA or visit

Forward-Looking Statements

This press release contains forward-looking statements that are subject to substantial risks and uncertainties. There are a number of factors that could cause actual results to differ materially from those anticipated by statements made herein. These factors include, but are not limited to, continuing U.S. and global economic uncertainty, the timing and degree of business recovery, unpredictability and the irregular pattern of future revenues, dependence on particular market segments or customers, competitive pressures, delays, product liability and warranty claims and other risks associated with new product development, undetected software errors, market acceptance of Logility’s products, technological complexity, the challenges and risks associated with integration of acquired product lines, companies and services, as well as a number of other risk factors that could affect the Company’s future performance. For further information about risks the Company and American Software could experience as well as other information, please refer to American Software, Inc’s. current Form 10-K and other reports and documents subsequently filed with the Securities and Exchange Commission. For more information, contact: Vincent C. Klinges, Chief Financial Officer, American Software, Inc., (404) 264-5477 or fax: (404) 237-8868.

Logility is a registered trademark and Logility Voyager Solutions is a trademark of Logility, Inc. Other products mentioned in this document are registered, trademarked or service marked by their respective owners.

Justin Siefert, 404-264-5485

Source: Logility Inc.