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Contact Solutions Recognized as a Top Family-Friendly, Employee-Focused Virginia Workplace

RESTON, Va., Oct. 9, 2012 /PRNewswire/ -- Contact Solutions, a leading provider of cloud-based customer self-service solutions, today announced that it has been recognized with a CARE Award from Northern Virginia Family Service for its family-friendly workplace policies and innovative employee-focused solutions. This is the second time that Contact Solutions has been selected for this important distinction.

Developed in 1992 in partnership with the area's business leaders, the highly-coveted CARE Awards honor companies for their efforts to institute family-friendly policies that help employees balance the demands of work and home. Winning companies will be celebrated at the 20th Annual CARE Awards breakfast on November 15, which will bring together business leaders to share effective strategies and recognize companies on the leading edge of innovation in building stronger families and stronger communities.

"We are very proud to receive the prestigious CARE Award again; we consider it a significant testament to our positive work environment and generous corporate culture," said Paul Logan, Contact Solutions President and CEO. "We realize that this award is not only in recognition of our company as a whole, but of each employee's unique contribution to the business. We are fortunate to have a diverse and talented staff that makes everything that we do and accomplish possible."

Contact Solutions is committed to a number of employee-friendly workplace practices. For example, half of the company's staff works remotely, which offers them a more flexible working schedule and family balance. Additionally, Contact Solutions works to provide innovative ways to achieve work-life balance, including a robust wellness program, participation in the Take Our Daughters and Sons to Work Day and paid time off for community service.  The company also recognizes employees' hard work and achievements through an extensive rewards program.

The CARE Awards breakfast will take place at 7:30 AM, November 15 at the Fairview Park Marriott in Falls Church, VA. For more information, visit

About Contact Solutions
Contact Solutions invents real customer service.  Our patented technology, optimized solutions and culture of continuous improvement deliver a more personalized customer experience. Guaranteed.

Our Continuous Improvement Methodology™ has improved the customer experience for every client — with an average CX rating increase of 27.4% — while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year after year. Contact Solutions is one of the top five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award.  For more, visit

SOURCE Contact Solutions