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ICMI Announces 2012 Spirit of Service Winners

COLORADO SPRINGS, Colo., Oct. 10, 2012 /PRNewswire/ -- ICMI has announced the winners for the 2012 Spirit of Service Awards during a live webinar October 4th featuring Dayna Steele, professional speaker, author, and entrepreneur. The awards covered four different categories in recognition of contact center professionals at the individual level. Winners were nominated by their peers, and selected using comprehensive criteria by a panel of judges including 2011 Agent of the Year winner Loni Sawtelle, and company co-founder/industry guru Brad Cleveland.

"We wholeheartedly congratulate all the Spirit of Service Awards winners. In light of their accomplishments and commitment to their organizations and customers, the accolades are long overdue. ICMI recognizes them as bona fide experts and leaders at what they do in the contact center industry," said Christina Hammarberg, Associate Editor and Community Manager at ICMI, who presented the awards during the live webinar.

The 2012 Spirit of Service Awards winners are:

Contact Center Agent of the Year
Ryan Miles, MassMutual

Contact Center Supervisor of the Year
Stella Jackson, Sitel

Contact Center Manager of the Year
Alberto Garcia,

Customer Service Business Leader of the Year
Cynthia M. Smith, Zions Bancorporation

Interviews with the winners and finalists of the 2012 Spirit of Service Awards can be found on ICMI's blog by visiting

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit

ICMI is a part of UBM (, a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)/UBM Live