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Trend Micro Integrates security management products with ConnectWise for more profitable cloud-based security services

TAMPA, Fla. and CUPERTINO, Calif., Oct. 10, 2012 /PRNewswire/ -- ConnectWise, developer of the leading service management software designed exclusively for IT service providers, VARS, ISVs and MSPs, announced today that Trend Micro Incorporated (TYO: 4704; TSE: 4704), the global cloud security leader, has completed integration of its endpoint, web and email security management products with ConnectWise for increased reporting, billing, and service ticket automation.


Trend Micro's Internet content security and threat management for MSPs includes cloud-based products and tools such as Trend Micro™ Worry-Free™ Business Security Services, Trend Micro™ Hosted Email Security, Trend Micro™ Worry-Free™ Remote Manager, and  the Licensing Management Platform. Security services help MSP partners increase recurring revenues, annuity streams, cash flow, and help MSP partners increase average deal sizes by offering additional Trend Micro solutions like Trend Micro Hosted Email Security.

Features resulting from this integration include:

  • Streamlined billing: Trend Micro product-usage data is automatically sent to ConnectWise on a scheduled basis to facilitate automated customer billing.
  • Centralized ticketing: Trend Micro products can automatically generate tickets within ConnectWise.
  • Enhanced Executive Summary Report: Trend Micro statistical information is automatically included in the Executive Summary Report.

"Integrations like these with ConnectWise help facilitate and support our partners transition and growth in their monthly recurring revenue business by reducing time-to-value," said Ryan Delany, global solutions marketing manager, MSP at Trend Micro. "This integration will help our global MSP partners improve profitability by decreasing transaction costs through billing and ticketing automation and the Executive Summary Report clearly demonstrates the value of the services the MSP is providing to the customer."

"Trend Micro's strict focus on Internet security services is valued by our MSPs and its centralized management is an excellent counterpart for ConnectWise's advanced automation," said Director of ConnectWise Community Jeannine Edwards. "We are thrilled to add Trend Micro to our innovative vendor ecosystem."

ConnectWise's suite of business automation software and IT integration tools includes IT service software, quoting tools, application development and consulting. For a complete list of products see

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About ConnectWise
Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 69,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT business software to dramatically streamline IT companies. For the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information visit or call 800-671-6898.

About Trend Micro
Trend Micro Incorporated (TYO: 4704; TSE: 4704), a global cloud security leader, creates a world safe for exchanging digital information with its Internet content security and threat management solutions for businesses and consumers. A pioneer in server security with over 20 years' experience, we deliver top-ranked client, server and cloud-based security that fits customers' and partners' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the industry-leading Trend Micro™ Smart Protection Network™ cloud computing security infrastructure, Trend Micro's products and services stop threats where they emerge – from the Internet. They are supported by 1,000+ threat intelligence experts around the globe. 

Additional information about Trend Micro Incorporated and its MSP products and services are available at Trend This Trend Micro news release and other announcements are available at and as part of an RSS feed at Or follow our news on Twitter at @TrendMicro.

All product and company names herein may be trademarks of their respective owners.


Mark Smith
JPR Communications
Skype: jprmark  

SOURCE ConnectWise